Assistant Manager/Manager - Loyalty Product

Overview:

Our loyalty program is a key driver of user engagement and long-term customer relationships. We are looking for an innovative Loyalty Product Assistant Manager/Manager to lead and elevate our loyalty initiatives, delivering impactful, user-centric experiences with a global reach. In this role, you will define and execute a strategic vision to enhance the value we provide through rewards, benefits, and incentives. Collaborating closely with cross-functional teams, you will design, develop, and scale loyalty solutions that align with business objectives while delighting and inspiring our customers.

Responsibilities:

• Develop and lead the strategic roadmap for our loyalty product, ensuring alignment with overall business objectives.
• Drive the full product lifecycle from concept to launch, collaborating with engineering, design, analytics, and marketing teams to ensure timely and successful delivery.
• Continuously gather user feedback and analyze program performance to inform feature enhancements and new product development.
• Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users.
• Manage and optimize existing loyalty features while exploring new opportunities for growth and improvement.
• Work with regional marketing and sales team to tailor and customize program to fit regional markets.

Requirements:

• At least 5 years of product management experience, ideally with a focus on Loyalty/Rewards or Customer Engagement programs. Preferably from the finance or fintech industry.
• Strong track record of launching and iterating on consumer-facing products at scale.
• Data-oriented mindset with the ability to translate insights into actionable product strategies.
• Exceptional communication skills and the ability to work cross-functionally with diverse teams.
• Proven ability to balance customer needs with business goals in a fast-paced environment.
• Knowledge of fintech industries is an advantage; a passion for the future of loyalty in digital finance is key.
• A proactive, solutions-oriented attitude with a desire to innovate and improve the customer experience.
• Candidates who have experience managing team will be considered for a lead position.

Job Type: Full-time

Pay: From $6,000.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Experience:

• Customer Engagement: 5 years (Required)
• Performance Optimization: 5 years (Required)
• Retention Strategies: 5 years (Required)

Work Location: In person