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Assistant Manager/Manager - Loyalty Product

Posted on March 15, 2025

  • Full Time

Assistant Manager/Manager - Loyalty Product

Overview:

Our loyalty program is a key driver of user engagement and long-term customer relationships. We are looking for an innovative Loyalty Product Assistant Manager/Manager to lead and elevate our loyalty initiatives, delivering impactful, user-centric experiences with a global reach. In this role, you will define and execute a strategic vision to enhance the value we provide through rewards, benefits, and incentives. Collaborating closely with cross-functional teams, you will design, develop, and scale loyalty solutions that align with business objectives while delighting and inspiring our customers.

Responsibilities:

  • Develop and lead the strategic roadmap for our loyalty product, ensuring alignment with overall business objectives.
  • Drive the full product lifecycle from concept to launch, collaborating with engineering, design, analytics, and marketing teams to ensure timely and successful delivery.
  • Continuously gather user feedback and analyze program performance to inform feature enhancements and new product development.
  • Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users.
  • Manage and optimize existing loyalty features while exploring new opportunities for growth and improvement.
  • Work with regional marketing and sales team to tailor and customize program to fit regional markets.

Requirements:

  • At least 5 years of product management experience, ideally with a focus on Loyalty/Rewards or Customer Engagement programs. Preferably from the finance or fintech industry.
  • Strong track record of launching and iterating on consumer-facing products at scale.
  • Data-oriented mindset with the ability to translate insights into actionable product strategies.
  • Exceptional communication skills and the ability to work cross-functionally with diverse teams.
  • Proven ability to balance customer needs with business goals in a fast-paced environment.
  • Knowledge of fintech industries is an advantage; a passion for the future of loyalty in digital finance is key.
  • A proactive, solutions-oriented attitude with a desire to innovate and improve the customer experience.
  • Candidates who have experience managing team will be considered for a lead position.

Job Type: Full-time

Pay: From $6,000.00 per month

Benefits:

  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Experience:

  • Customer Engagement: 5 years (Required)
  • Performance Optimization: 5 years (Required)
  • Retention Strategies: 5 years (Required)

Work Location: In person


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