Assistant Store Manager

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Assistant Store Manager roles takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. As an Assistant Store Manager, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

This position requires the successful candidate to have a valid driver's license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver's license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission :

Changing Lives and communities through the power of WORK.

Vision :

Everyone is working and thriving in sustainable communities.

Values :

Inclusion: Embracing all people equally

C ompassion: Serving with heart

A spiring Workforce: Together changing lives through the power of WORK

R espect: Embracing diversity, upholding all people with dignity and trust

E mpathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Ensure 100% donor and customer service satisfaction.
• Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
• Assist in the scheduling of employees while maintaining budgeted wage to sales ratios.
• Responsible for assisting in the management of the donated goods retail business in accordance with our river system business model, guiding principles, organizational goals, procedures and policies.
• Train, develop and supervise team members.
• Prepare time and attendance reports.
• Assist the Manager in the day-to-day operations of the store and donation centre.
• Assist the Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
• In the absence of the manager assume full responsibility for the day-to-day operations of the community store and donation centre.
• Complete register readings, cash reports, daily deposits, paid outs, expense and WESA reports.
• Responsible for making decisions within the framework of our Guiding Principles and River system business model.
• Support the Goodwill mission through assessments, training, and community partnerships.
• Ensure statistical counts (donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
• Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors. (e.g. discount retail, consignment and thrift).
• Responsible for supporting, leading, directing and complying with the Goodwill Health and Safety program and all applicable legislation.
• Perform other related activities as necessary or as assigned.

What We Are Looking For:

• Communication in a diverse environment (written, verbal).
• Customer service skills (customers, internal customers, donors).
• Process management.
• People management.
• Team building.
• Computer literacy (word, excel, email).
• Experience in managing processes.
• People management experience.
• Health and safety, loss prevention experience.
• Budgeting, scheduling, profit, and loss statements.
• Listening, understanding, and responding.
• Balance of business and people.
• Leadership (integrity, self-managing, goal setting and initiative).
• Change management.
• Coaching, developing people.
• Ability to hold people accountable.
• Strategic thinking.
• Concern for order and quality.
• Impact & influence.
• Post-secondary education an asset.
• 1 - 3 years of experience managing people and processes simultaneously.
• Health and safety experience an asset.
• Satisfactory criminal reference check - vulnerable persons check.

Grow Your Career in Similar Roles:

• Store Manager
• DGR Trainer
Regional Director

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: December 31, 2025.