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Assistant Store Manager

Posted on July 9, 2025

  • Full Time

Assistant Store Manager

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Customer Service/Sales

  • Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
  • Introduce selling benefits and various features of merchandise range.
  • Maximise sales through detailed product knowledge and add on sales.
  • Be knowledgeable about store layout, products and stock availability.
  • Deal with customers in a polite and efficient way, always considering their needs.
  • Handle customer complaints tactfully, always adhering to company policy.
  • Process transactions in an efficient and professional manner in line with Company Procedures.
  • Process refunds and exchanges in line with company procedures.
  • Be fully aware of Samsonite after sales service, supplier’s warranties and areas covered.
  • Ensure staff are fully conversant with sales promotions, incentives and product brochures.
  • Monitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed.
  • To be aware of all sales figures and targets on a daily/weekly/period basis.
  • Communicate to the Area Manager and Store Manager any factors affecting local trading conditions.
  • Enforce excellent customer service through the emphasis on client books, attention to customers and development of staff.
  • Communicate to the Manager/Retail Manager any factors affecting local trading conditions.

Stock/ Merchandising

  • Process deliveries and communicate any errors in an efficient manner.
  • Ensure backup stock and stockrooms are kept in order.
  • Be knowledgeable of all products (current and new) and selling benefits.
  • Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers.
  • Maintain a neat, clean and well-organised shopping environment.
  • Implement correct usage of interior signage.
  • Process returns in accordance with Company Procedures.
  • Read and action relevant Head Office communication.
  • Carry out stock counts as directed. Assist in the management and control of stock.
  • Liase with Management and Head Office departments to ensure stock packages are maintained.

Personnel

  • Communicate in a professional manner with staff at all levels.
  • Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained.
  • Assist management in training, developing, organising and leading the Sales team.
  • Develop and motivate the team through regular training, assessment, and promotion.
  • Assist in review/disciplinary meetings with Store Manager.
  • To ensure welfare of all members of staff in relation to working conditions.
  • Ensure any store problems are communicated to Store Manager.

Communication

  • Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager.
  • Actively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc, and to encourage an exchange of information and ideas.
  • Report merchandise status – fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit.

Operation /Administrative Duties

  • Open and close the store following company procedures. Report any late openings to the Area Manager.
  • Operate daily banking procedures ensuring all relevant administration is always up to date.
  • Carry out stock and personnel administration and ensure a timely despatch.
  • Handle telephone enquiries in a polite, helpful and efficient manner.
  • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
  • Complete regular audits as per Company Policy.

Security

  • Ensure the safe is locked and secure at all times.
  • Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions.
  • To ensure that any security issues are acted upon where possible and reported to Management.
  • Work with Store Manager to identify and address any all issues with regard to external and internal losses.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

House Keeping

  • Maintain high standards within the branch.
  • Ensure that cleaning is carried out daily and look after all fixture fittings and stock
  • Ensure all equipment is maintained to required standards.

Attendance

  • To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time.
  • If absent or late, to contact the Store Manager at the earliest opportunity to allow for any alternative arrangements to be made.
  • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.

Appearance

  • Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
  • Ensure that your team meets the dress code and appropriately represents the Company at all times.
  • To ensure a copy of the dress policy is discussed and hand delivered to each employee

Health & Safety

  • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
  • Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards.

Additional Responsibilities

To perform duties of a similar nature as required and directed by Management.


Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.


Why you'll love working here:
At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.
What we value:
  • INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
  • PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
  • DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.
Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Assists the Store Manager in co-ordinating the daily operations of the store and the daily activities of the sales team. Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability. Maintain high standards in all spheres of responsibility within the branch. Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager. Work jointly with the Manager to implement Company Policies and Procedures. Run the store in the absence of the Manager.

Constant standing, bending, frequent lifting of luggage up to 15 kilos

Computer literate

Previous experience in retail

Ability to work under pressure.

Team player and motivator

Management skills

Target driven.

Planning skills

Brand sensibility

Good command of English

Flexibility



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