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Associate
Posted on March 17, 2026
- Up, India
- 0 - 0 USD (yearly)
- Full Time
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- Job Description: Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
- Makes routine and non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines.
- Performs tasks by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
- Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Meets or exceeds departmental quality and service standards.
Works overtime as needed
- Responsibilities: Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
- Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in good order.
- Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management.
- Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing
- Handles transfers of payments as needed if another office or team is the more appropriate recipient of the payment
- Troubleshoots issues with premium & billing, including discrepancies, to identify root cause and issue resolution.
- Escalates premium & billing issues/concerns to more senior team members and/or management.
- Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience.
- Recognizes general issues/concerns and suggests process improvements.
- Manages reporting and completes terminations and reinstatements
Qualifications: Bachelor's in commerce
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