Associate Director, Mortgage Sales - Wealth & Personal Banking

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an Associate Director, Mortgage Sales.

Principal Responsibilities

The key purpose of the role is to identify prospective customers to sell HSBC mortgage products, providing quality service and effective sales.

In addition to customer acquisition, MSMs are required to

• Network and build relationships with external business partners such as housing agents, brokers and lawyers to achieve desired mortgage product targets and service
• Demonstrate ability to continuously grow a portfolio of customers and bring in sales
• Service Bank’s existing mortgage customers

Responsibilities

• Submission of mortgage applications and prompt follow up with customer and internal departments until point of loan inception
• Conduct proper KYC on customers and business partners (if applicable) to ensure data integrity
• Timely update of sales numbers to Team Heads for sales projections
• Attend to enquiries and leads with relation to mortgage
• Follow up on servicing issues for existing mortgage customers

Key Performance Indicators

• Achieving monthly, quarterly and yearly AOP targets set out by Group
• Consistency in maintaining sales targets
• Prompt response to customer and internal department enquiries
• Quality of work, to be measured by QAS (Quality At Source) rate with <5% of total monthly loan application submissions, and complaints
• Customer satisfaction, to be measured by CES (Customer Experience Survey) conducted after sales
• Adherence to Group standards and controls set out in Group Compliance Policy as applicable as well as external laws / regulations

• A degree with minimum of 2 years of relevant working experience in home loans / mortgage products sales
• A proven sales track record in home loans / mortgage products
• A high level of drive to excel and thrive in a sales-oriented environment
• Outgoing disposition and excellent communication and interpersonal skill

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.