Find Your Next Job

At Your Service Supervisor

Posted on Jan. 3, 2025

  • Full Time

At Your Service Supervisor

Apply to 500+ LinkedIn Jobs Automatically


Additional Information
Job Number25001065
Job CategoryRooms & Guest Services Operations
LocationAruba Marriott Resort & Stellaris Casino, L.G. Smith Boulevard # 101, Palm Beach, Aruba, Aruba
ScheduleFull Time
Located Remotely?N
Position Type Non-Management


POSITION SUMMARY


Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.


Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


Apply to 500+ LinkedIn Jobs Automatically


Share with Friends!

Similar Jobs


Food and Agriculture Organization of the United Nations Food and Agriculture Organization of the United Nations

Office Assistant

Job Posting: 06/Sep/2025 Closure Date: 20/Sep/2025, 4:59:00 PM Organizational Unit: CSG Job Type: S…

Internship | Roma, Italy

Apply 1 hour, 20 minutes ago

Erin College Erin College

Sales And Student Advisor - (Entry Level) - Asian Market

About us:Opened in 2003, Erin College aims to empower students to express themselves in English as …

Part Time | Cork, Ireland

Apply 1 hour, 21 minutes ago

The Grafton Hotel The Grafton Hotel

Assistant Night Manager

We have a fantastic new vacancy for an Assistant Night Manager in the Grafton Hotel.The 4-star Graf…

Full Time | Dublin, Ireland

Apply 1 hour, 21 minutes ago

Omniplex Cinema Group Omniplex Cinema Group

General Assistant (Part-Time)

OMNIPLEX ARKLOW IS LOOKING FOR GENERAL ASSISTANTS P/T FLEXABLE HOURSRole: General AssistantOmniplex…

Part Time | Arklow, Ireland

Apply 1 hour, 22 minutes ago

Vestas Vestas

Area Supervisor

NCE > Service > Service Onshore North As an Area Supervisor you will work with multiple depa…

Full Time | Vaasa, Finland

Apply 1 hour, 23 minutes ago

DEEL DEEL

Senior People Relations Partner

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our visi…

Full Time | Helsinki, Finland

Apply 1 hour, 23 minutes ago

State of West Virginia State of West Virginia

Rehabilitation Counselor-Commerce-Rehabilitation Services-Kanawha Co.

Nature of Work ***This job opportunity is not in the classified service and is not covered by the …

Full Time | Wv, United States of America

Apply 3 hours, 34 minutes ago

Carter's Carter's

Store Manager - 24h400

Store Manager - 24H400 If you are a CURRENT Carter’s employee, do not apply via this external…

Full Time | Tupelo, United States of America

Apply 3 hours, 36 minutes ago