Find Your Next Job
At Your Service Supervisor
Posted on Jan. 3, 2025
- Palm Beach, Netherlands
- 0 - 0 USD (yearly)
- Full Time

Job Number25001065
Job CategoryRooms & Guest Services Operations
LocationAruba Marriott Resort & Stellaris Casino, L.G. Smith Boulevard # 101, Palm Beach, Aruba, Aruba
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
South Taranaki District Council
Facilities Officer
Do you have an interest in facilities maintenance and are looking to utilise your customer service …
Full Time | Hawera, New Zealand
Apply 19 hours, 5 minutes ago
Lonza
Qc Analyst
Today, Lonza is a global leader in life sciences operating across five continents. While we work in…
Full Time | Tuas, Singapore
Apply 2 days, 19 hours ago
State of West Virginia
Health And Human Resources Program Manager 1 - Bureau For Behavioral Health - Kanawha Co.
Nature of Work Under general supervision, the Program Manager 1 will provide advance level of overs…
Full Time | Wv, United States of America
Apply 2 days, 22 hours ago
Virginia Department of Social Services
Family Services Specialist I
Salary Range $42,542-$79,088 Position is for a Family Services Specialist I for CPS Title Descripti…
Full Time | Harrisonburg, United States of America
Apply 3 days, 22 hours ago
Accessible Healthcare Solutions
Direct Service Worker (Dsw)
Essential Functions:To provide in-home assistance with activities of daily living and supervision o…
Part Time | Alexandria, United States of America
Apply 3 days, 22 hours ago
Link Hospitality
Dishwasher Supervisor
Company OverviewFounded in 2016, Link Hospitality specializes in providing exceptional staffing, tu…
Full Time | Miami, United States of America
Apply 3 days, 22 hours ago
Clutha District Council
Supervisor Urban Reticulation
Are you passionate about making a difference in your community? The Clutha District Council is look…
Full Time | Balclutha, New Zealand
Apply 4 days, 19 hours ago
Carters
Distribution Supervisor
Join our CARTERS Distribution Centre team in Mt Wellington and play a pivotal part in our drive to …
Full Time | Mount wellington, New Zealand
Apply 4 days, 19 hours ago