Audio Visual Specialist

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places.

About the role:

As an Audio-Visual Specialist, you will take on AV support for virtual and on-site events. The ideal candidate is someone who thrives in a team environment, with sound knowledge of AV equipment and troubleshooting skills.

Key Responsibilities:

Deliver first response Audio Visual support on request.

Support the on site team with creating AV plans and working with clients' requirements.

Support the management of AV equipment (storage, setup, event execution, takedown, quality control and PPMs on all equipment)

Perform daily building checks to proactively identify and address issues across the building.

Proactively manage raised jobs and escalate outstanding issues to expedite resolution for end-to-end service, ensuring full communication between clients and service lines.

Work flexibly to carry out ad-hoc projects and audits as requested. Projects and audit are taken on, in consideration of operational availability and timeframes.

Support in event management, and any client gatherings where assistance is required.

Support and carry out event setup and resets, offering guidance and suggested layouts in line with business needs and available resources.

Provide internal meeting room and booking system support.

Follow escalation processes with all service lines to resolve outstanding issues and address areas of concern.

Liaise with FM and each service line to support best practice and report client feedback for continuous improvement.

Attend meetings with Facilities Manager for client site as required, to discuss ongoing issues, best practice, service line areas of responsibility and processes.

About you:

Recent graduate and/or 1 year experience in a similar role.

Third level qualification in Event Management / Audio - Visual.

A sound knowledge of AV equipment and troubleshooting skills.

Strong ability to work with a team, self-starter, and good communicator.

Ability to upload & edit presentations to screens for events as required.

Willing to work evening events on occasion (virtual and on-site)

Excellent customer service skills and strong communication, both written and verbal, with the ability to interact confidently with colleagues and clients.

Competence with computers and software packages including MS Outlook, Word, Excel and PowerPoint

Proactive and forward-thinking approach to work, demonstrating adaptability and flexible working, with a desire to constantly seek improvements.

Organised individual, capable of managing and prioritising multiple workflow requirements.

Strongly self-motivated individual possessing a can-do attitude and a drive to learn and improve.

Benefits include:

22 days annual leave.

Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).

Free virtual GP service for staff and their families.

Access to our Employee Assistance Programme (EAP).

Mi Recognition (Thanking employees for a job well done ranging from €25 - €250).

Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie).

Long service awards (Ranging from €50-€300).

Mi Deals (Fantastic % discount savings at high street stores such as Primark, TK Maxx, and others).

A non-contributory life assurance scheme.

Bike2Work Scheme.

Tax Saver Scheme.

Learning & development (access to 200 courses on our L&D platform).

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.

Mitie is an equal opportunities employer and is committed to creating an inclusive environment for all employees.