Authorization Specialist/Appointment Scheduler

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Full Job Description

Job Summary: To schedule new and established patient appointments. This position will have unrestricted access to protected health information (PHI) pertaining to their patients.

Essential Functions:

Accurately schedule appointments for orthopedic appointments using standard operating procedures and those unique to each provider.

• Correctly identify patient’s problem and schedule with appropriate physician.
• Obtain/update all demographic/insurance information for patients.
• Obtain all information required for new patient appointments, including, but not limited to testing, records, films.
• Reschedule patients as required.
• Read and understand the physician call schedule.
• Communicate directly with clinical staff regarding scheduling requirements.
• Provide outstanding customer service while acting as liaison between the patient, referring physician and our office
• Facilitate communication between the patient and office staff.
• Proactively anticipates physician scheduling needs and acts with appropriate sense of urgency.
• Proficient use of the computer to schedule/re-schedule/cancel provider appointments.
• Answer incoming calls demonstrating proper telephone etiquette.
• Receive patient information, calls or accesses website resources in respect to carrier documentation
• Obtain insurance verifications and authorizations from insurance companies via telephone, facsimile or online program
• Document eligibility and benefit information on insurance verification form
• Scan authorization and verification of patient’s eligibility and benefits
• Communicate with appropriate staff members regarding problems relating to patient’s eligibility and benefits
• Document all necessary patient information and notes in computer system

Minimum Requirements (education, experience, special skills and licenses or certifications required):

• High School diploma or GED required.
• Computer Literate – Windows environment
• Strong communications skills
• Strong organizational skills
• Ability to work in a team environment
• Strong customer service skills
• Preferred previous medical assisting/clinical experience or similar knowledge of basic anatomy and physiology.

***Spanish speaking is a plus***

Benefits you may participate in:

• Dental insurance
• Health insurance
• Life insurance
• LTD insurance
• Vision insurance
• Paid time off
• 401K

Send in your resume today and join our team!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Insurance verification: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Fort Myers, FL 33901 (Required)

Ability to Relocate:

• Fort Myers, FL 33901: Relocate before starting work (Required)

Work Location: In person