Automotive Receptionist

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Job Description:

We are seeking a dynamic and customer-oriented individual to join our team as a Front Desk Receptionist. As the first point of contact for our customers, you will play a vital role in creating a positive and welcoming experience. Your responsibilities will include:

Key Responsibilities:

• Greeting customers with a warm and friendly demeanor as they enter the shop.
• Assisting customers with inquiries, scheduling appointments, and providing information about our services.
• Managing incoming calls and directing them to the appropriate department or team member.
• Maintaining a tidy and organized reception area.
• Processing payments, invoices, and receipts accurately.
• Coordinating with the service team to ensure a smooth flow of customer appointments and vehicle handovers.
• Using your basic knowledge of cars to engage in simple conversations about automotive issues and services.
• Supporting administrative tasks such as data entry, filing, and maintaining customer records.
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.

Qualifications:

• Fluent in Cantonese, Mandarin, and English to effectively communicate with a diverse customer base.
• Basic knowledge of automobiles to engage in casual conversations about automotive topics.
• Excellent interpersonal and customer service skills.
• Strong organizational abilities and attention to detail.
• Proficient in using computer systems and software for data entry and administrative tasks.
• Previous experience in customer service or receptionist roles is a plus, but not mandatory.

Application Instructions:

To apply, please submit your resume along with a brief cover letter detailing your interest in the position and relevant experience. We look forward to reviewing your application.

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Markham, ON L3P 1W7: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 1 year (preferred)

Language:

• Cantonese (preferred)
• Mandarin (preferred)

Work Location: In person