Awards Assistant

Job Title: Awards Assistant (Awards Programmes)

Reports to: Operations Manager

Contract Type: Full time, Fixed-term contract

Dates: 3 February - 30 May 2025 (with potential for extension until July)

Deadline: 13 December 2024

Interviews: W/C 6 January 2025

Job Location: Hybrid working (one-two fixed days in the London E2 office a week)

Working Salary: £24,000 per annum

Hours: Monday - Friday (9:30am-5:30pm)

Flexibility will be required when working to deadlines and Judging period 17th- 22nd May 2025 for D&AD Awards Judging and Southbank Centre for D&AD Festival and Ceremony. Flexibility is also needed while working in the office.

About D&AD

Founded in 1962, D&AD is an organisation that is all about the pursuit of creative excellence within advertising and design - inspiring it, celebrating it and enabling it. A fundamental way of us achieving this is through our world class learning programmes which upskill the current and future workforce.

Whilst our remit focuses on the advertising and design industry there is a broader goal: to demonstrate the positive impact that creativity can have across education, the economy and within society.

Purpose of the Job

The D&AD Awards showcase the world’s best creative work across commercial design, advertising, production, and craft disciplines, judged by over 260 global creative leaders, practitioners, and innovators. Similarly, D&AD’s New Blood Awards attract thousands of entries from students and emerging creatives worldwide.

As part of this role, your primary responsibility is to enhance customer satisfaction by confidently and efficiently addressing inquiries from our Awards entrants, showcasing excellent verbal and written communication skills. Additionally, you'll play an active role in collecting precise and high-quality credits for the winning entries. Your meticulous attention to detail will ensure that these credits meet the rigorous standards required for publication.

This position offers a unique opportunity to immerse yourself in the world's best creative work and be a key player in the success of the D&AD Awards and D&AD New Blood Awards.

We’re looking for four ambitious Awards Assistants to join our Awards and New Blood team on a temporary basis. It’ll be your job to help with customers’ enquiries and assist in collecting the credits for the winning pieces, making sure they are of the right and highest standard for publishing.

Key Responsibilities

Customer Enquiries

• Deal confidently and efficiently with incoming and outcoming entry queries. Which includes dealing with entry queries via phone calls and emails, taking messages, and supporting the Awards and New Blood teams during busy periods.

• Provide a high level of customer service to entrants.

• Use the D&AD query database to log and resolve all queries.

• Ability to work with entrants, find out their needs and objectives and offer support on entry.

• Assist the Business Development team in various aspects of the Awards Entry process, which involves coordinating with Awards entrants and liaising with the Business Development Representative.

• When required, assist the Business Development team to make outbound calls/emails to companies and individuals who may potentially enter the D&AD Awards.

• When required, make outbound calls to contact tutors and entrants with outstanding D&AD New Blood entries.

Rankings and Credits Collection

• Working with the Operations lead ensuring our systems are displaying up to date and correct credit information.

• Supporting with the preparation of the D&AD Awards Rankings 2025

• Checking credits (individual and company names) ensure they’re accurate and free of errors.

• Cross reference data to ensure there is a consistent structure across all entrant data.

• Liaise with winning companies regarding credits and media assets of their work, making sure those are submitted on time.

• Use the D&AD database to check and correct credits and images and correct errors and inaccuracies.

• Proof winning credits ensuring the right information is populated against all winning entries.

• Contact agencies and studios where necessary to validate information.

• Researching credits that are missing or have not been supplied by entrants.
  

Other Duties

• If required: support other Production Assistants across the Professional or New Blood Awards during busy periods.

• Reviewing winners’ information on the website to ensure accuracy and that all assets are correctly uploaded.

• Conducting quality checks on ceremony reels to confirm they are error-free and meet standards.

• Administrative support for the D&AD Awards Ceremony.

• Provide feedback to aid the review and development of all awards products.

• Additional administrative tasks as required

Key Experience and Skills

• Excellent proactive customer service both verbal and written.

• The ability to work both independently and cohesively as part of a team.

• Strong attention to detail and an ability to be flexible within all work matters.

• Ability to work effectively under pressure and to tight deadlines.

• Flexible approach to working hours, especially during our judging period.

• Computer literacy-highly proficient in G Suite and MS Office.

• Working Knowledge of Adobe CC is desirable but not essential.

• Fluency in a second language would be a plus, ideally Spanish, Portuguese, Japanese, or Mandarin.

• Previous experiences with CRM software (ie, HubSpot), desirable but not essential.

Personal Qualities

• Comfortable working as part of a team.

• Strong research skills

• Close attention to detail

• Proven ability to be organised and attentive to details.

• You love to learn and are excited by the prospect of a diverse workload.

• Strong communication skills.

• Keen interest/knowledge of the creative design and advertising industries.

• Trustworthy and Reliable.

• Sense of humour.
  

D&AD is committed to diversity, equality, equity, inclusion and respect for all. Providing a work environment in which all employees are treated with fairness, respect and dignity and which is free of discrimination, victimisation, bullying and harassment. At D&AD we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Please email vanessa.knight@btinternet.com to let us know if you need any reasonable adjustments to be made for any part of the recruitment process.

In order to comply with the Prevention of Illegal Working, Immigration, Asylum and Nationality Act, you will need to provide appropriate documentation that proves that you are eligible to work in the UK.

Due to the number of applications we receive, we regret that you will not be contacted unless you are shortlisted for an interview. If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion.

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