Azure Production Support/Sre

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Job Title: Production Support Engineer (Azure Cloud) – Reliability and PROD Engineering

Skill: Prod support with Azure cloud
Location: Montreal, QC

Job Description:
We are seeking a Production Support Engineer with expertise in Azure Cloud for the IT Reliability & Production Engineering (RPE) domain. The role focuses on ensuring the stability, performance, and reliability of production systems in a high-availability environment.

Key Responsibilities:

• Monitor, troubleshoot, and resolve production incidents and service disruptions.
• Ensure system reliability, availability, and performance using SRE principles.
• Automate manual processes and optimize cloud infrastructure on Azure.
• Analyze logs, metrics, and alerts to prevent incidents.
• Collaborate with development, DevOps, and infrastructure teams for issue resolution.
• Implement CI/CD pipelines, observability, and proactive monitoring strategies.
• Maintain Azure resources (VMs, AKS, Storage, Networking, etc.).
• Participate in on-call rotations for critical production support.

Required Skills:

• Strong experience in Azure Cloud (Azure Monitor, App Insights, Log Analytics).
• Scripting & Automation: PowerShell, Python, Terraform, or Ansible.
• Monitoring & Observability: Prometheus, Grafana, Splunk, or Datadog.
• Incident Management: ITIL, SRE principles, RCA methodologies.
• CI/CD & DevOps: Azure DevOps, GitHub Actions, Jenkins.
• Containers & Orchestration: Kubernetes (AKS), Docker.
• Networking & Security: Load balancers, firewalls, IAM, VPNs.

Preferred Qualifications:

• Experience with large-scale distributed systems.
• Familiarity with SQL/NoSQL databases.
• Knowledge of Cloud-Native architecture.

Job Type: Full-time

Pay: $60.00-$61.00 per hour

Benefits:

• Dental care
• Paid time off
• Vision care

Experience:

• Azure: 5 years (required)
• Production: 5 years (required)
• Kafka: 3 years (required)
• Datadog: 4 years (required)