B2c Supervisor

Be a part of a revolutionary change!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.

For the Swiss Market, we are currently looking for a B2C Supervisor in Geneva.

In this position, you will be responsible to manage, lead, and oversee the activities of Field Coaches who in turn are selling to, and supporting consumers. They must monitor and improve the performance of their team, ensure they generate sales through both outbound and inbound activities, and ensure high quality consumer interactions across the team.

Your responsibilities:

• Manage face-to-face teams, ensuring they have regular meetings and build strong relationships with their direct reports (3rd Party Workers only). Maintain the engagement, motivation and performance of their team and be alert to stressful working conditions. Create a cohesive team environment to maximise efficiency.
• Monitor and analyse KPIs via data dashboards to identify trends and take action to improve and drive team performance. Manage complex requests and/or requests that have been escalated and support the team to find the best solution. Plan and organise time and resources effectively to ensure KPI achievement.
• Ensure team has access to necessary resources and that they understand what processes and scripts must be followed. Review and audit meetings and processes to ensure high quality conversations with consumers, and coach direct reports on their performance. Seek and provide feedback.
• Keep up-to-date with local regulations and guidelines and communicate these to the team. Translate business strategy into meaningful tasks and activities linked to business performance.

We’re looking for someone with:

• Bach. Degree or Apprenticeship
• Proficiency in French and English
• Partnering Excellence
• Data Driven Decision Making
• Advanced Influencing & Stakeholder Management skills a must
• Risk Management
• Excellent Communication skills is a must
• PMI Category & Portfolio Knowledge
• Sales/Field Force Operations Management
• Translating Business Plans into Action (Leadership skills)
• Using Judgment (Leadership skills)
• Managing Performance (Leadership skills)
• Developing People (Leadership skills)

What we offer

Our success depends on the talented employees who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society to deliver a smoke-free future.