Backup & Storage Senior Technical Administrator

We are actively looking for a motivated Senior technical administrator to work in a dynamic team to maintain the overall backup infrastructure of our customer.

Your mission:

• Selected candidate is the main operational role for the provision of the operational services provided by a specific Service Module.

• Selected candidate is responsible for effective provisioning, installation/configuration, operation, and maintenance of datacentre environment hardware and software and related infrastructure.

• Selected candidate participates in technical research and development to enable continual innovation within the infrastructure.

• Participation in projects to warrant a smooth transition of projects into daily operations by performing activities linked to operations within the project life cycle.

• Define and implement strategies for team growth, skill development, and knowledge sharing within the storage domain.

• Identify opportunities for process improvements and drive initiatives to enhance team efficiency and productivity.

• Conduct regular one-on-one meetings and team sessions to foster open communication and address potential challenges early.

• Stay updated on industry trends in storage technologies to ensure the team’s solutions remain cutting-edge and aligned with business objectives.

• Provide guidance and decision-making support during critical incidents or high-priority escalations.

• Resolve team blockers, addressing resource gaps or unforeseen challenges that arise during project execution.

• Act as the escalation point for operational issues, ensuring timely and effective resolution while communicating updates to stakeholders.

• Support team members in troubleshooting and resolving complex technical problems when required.

The Environment:

The Backup and storage team shall perform the following activities (non-exhaustive list):

The activities related to managing the hardware are:

• Analysis and propose configuration to deploy

• Architecture and Reference Configuration definition

• CMDB maintenance

• Decommissioning: data migration in coordination with other teams, logical disk shredding, and configuration cleaning

In terms of activities linked to the provisioning and maintenance of the services:

• Set-up and maintain Storage devices’ definitions and policies

• Set-up and maintain Backup tool and corresponding application’s modules definitions and policies.

• Storage Area Network related: zoning and port configurations

• Drive and enforce standards based deployments

• Oversee installation, provisioning, troubleshooting and reporting

• Perform periodic analysis of vulnerabilities available with the corresponding risk and impact assessment, in conjunction with the providers, to ensure a stable and safe setup. Reporting based on templates is part of the analysis

• In coordination with the providers, install updates and patches to hardware and software. Perform routine and preventive maintenance tasks

• Capacity and Performance planning of each component of the infrastructure

On a daily basis, the activities performed are:

• Monitoring of the Backup and Storage infrastructures

• Incident follow-up and resolution (SMT)

• After major system events, a Root Cause Analysis (RCA) has to be presented, including the preventive measures to take to limit possible reoccurrences

• Service requests follow-up and resolution (SMT)

• Generate reports on the overall status of the services’ infrastructure

• Cooperate with customers and providers through ticketing and emails systems to solve inter-team or inter-providers problems

Familiarity with Agile or Scrum methodologies

Your profile:

Good knowledge in some of the following tools is required:

• Backup: Commvault and its associated management tools

• SAN: Brocade and storage Hitachi and its associated management tools

• NAS:

  NetApp ONTAP storage arrays (AFFxxxx) and StorageGrid (SG6xxx) and its associated management tools

DELL EMC Isilon/PowerScale and its associated management tools

• S3 protocol/Object Storage knowledge – preferably on Cloudian and/or Storage Grid.

• Familiar with Agile Methodology

• Working knowledge of ITIL 4

• Familiar with Disaster Recovery exercise

• Are considered as a PLUS: Knowledge of Perl or Python or Ansible scripts & Knowledge of Superna Eyeglass DR

• Proven leadership experience, including managing technical teams and mentoring team members to achieve their full potential.

• Excellent organizational and project management skills, with the ability to prioritize, delegate, and balance team workloads effectively.

• Strong interpersonal and communication skills, capable of fostering collaboration within the team and with cross-functional stakeholders

• Demonstrated ability to drive accountability, innovation, and continuous improvement within a technical team.

• You have at least 3 to 6 years of experience in Backup & Storage domain within a large environment;

• You have an university degree or equivalent level through experience and professional training;

• You possess the ability and willingness to quickly learn new technologies, capable of self-study;

• In addition to your strong communication skills, you are structured, process minded and able to maintain the high level overview;

• You are fluent in English (at least B2 Level). French is considered as an asset;

• You can work independently and can manage your time;

• You are eager to work in a dynamic multi-national environment with a strong customer focus;

• You are willing to travel in order to attend industry events and customer meetings.

• Lead a team of 10+ engineers, ensuring alignment with organizational objectives while promoting a collaborative and high-performing team environment.

• Serve as the primary point of contact for your team, acting as a bridge between upper management and team members to provide regular updates and resolve escalations.

• Oversee the planning, execution, and delivery of storage-related services, maintaining high standards of quality and timeliness.