Bdc Agent

Description & Requirements

Description

Job Title: Sales BDC (Business Development Center) Agent

Department: Sales

Employment Status: Full-time (Exempt)

Reports To: BDC Operations Director and Chief Operating Officer (COO)

Job Summary:

As a Sales BDC Agent at Bomnin Automotive, you will play a critical role in connecting with potential customers and facilitating the sales process. You will be responsible for responding to inquiries, setting appointments, and ensuring a positive customer experience. Your effective communication and customer service skills will help drive sales and contribute to the success of our dealership.

Key Responsibilities:

• Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.
• Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.
• Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.
• Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process.
• Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.
• Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.
• Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership.
• Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.

Requirements

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or sales support roles is preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM software and other relevant tools.
• Strong organizational and multitasking abilities.
• Positive attitude, customer-focused, and a team player.
• Willingness to work flexible hours, including evenings and weekends.

Physical Demands:

• The Sales BDC Agent position primarily involves office-based work and does not typically require heavy physical demands.

Work Environment:

• The work environment includes an office setting within the dealership.

Other Duties:

• Please note that this job description is not exhaustive, and other duties may be assigned as needed by the BDC Operations Director or COO.

At-Will Employment Relationship:

The employment relationship between the Sales BDC Agent and Bomnin Automotive is "at-will." This means that either the associate or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not create a contract of employment, implied or otherwise, and the Sales BDC Agent is not guaranteed employment for any specified period.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

Work Location: In person