Beauty Advisor & Retail Specialist

About the Role:
L'Oréal Luxe is all about elegance and refinement. Our international skin care, make-up and perfume brand portfolio include beauty brands with some of the most iconic products in the world such as Lancôme, Giorgio Armani, YSL, Kiehl’s & Valentino amongst many others

• Champion our luxury beauty brands by providing top-tier customer service and expert product knowledge across skincare, makeup, and fragrance.
• Coach and mentor Beauty Advisors, fostering a collaborative learning environment and sharing best practices to elevate their skills and brand expertise.
• Implement and train on cutting-edge beauty technology services, enhancing the customer experience and driving sales.
• Partner with the Retail & Education team to onboard and engage new BAs, ensuring their success within the team.
• Lead and execute impactful events in key stores, driving sales, brand loyalty, and exceptional customer service, while empowering BAs in other locations to manage their own events.
• Continuously develop personal expertise in beauty industry trends, product knowledge, and educational techniques.
• Maintain a professional and polished image, reflecting the luxury and prestige of the brands.
• This is a part-time role (3 days/21 hours per week) based in Auckland, requiring travel to various retail locations across the city and occasional domestic travel. The standard roster is Thursday-Saturday, with flexibility to work alternate days, including Sundays, when needed.

About You:

• A passion for luxury beauty with strong knowledge across skincare, makeup, and fragrance categories.
• Proven retail sales experience (ideally a minimum of 5 years in Beauty Retail) and a genuine commitment to providing outstanding customer service.
• Excellent communication and coaching skills with the ability to inspire and motivate others.
• Strong organisational and time-management abilities, thriving in a fast-paced retail setting and comfortable with travel requirements.
• Proactive and results-oriented, with a talent for driving sales and achieving targets.
• A collaborative team player who embraces new technologies and industry trends, continuously developing skills and expertise.
• Experience in makeup application and facial treatments is preferred.