Behavioural Detection Officers, Auckland 1

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.

The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

Behavioural Detection Officer

Behavioural Detection Unit | Aviation Security Service

$72,187 p.a.

Two Permanent Opportunities Available

We are proud to offer exciting career opportunities in our Behavioural Detection Unit and are seeking passionate and dedicated individuals to join our team based at Auckland Airport from May 2025. This is an incredible opportunity to be part of a dynamic team that helps keep our skies safe and secure.

About the role

The role of the Behavioural Detection Officer (BDO) is to identify out of the ordinary behaviour displayed by individuals with criminal and or malicious intent. These individuals may exhibit behavioural indicators that stem from a fear of discovery.

Key competencies

BDOs are involved in critical situations demanding on-the-spot decisions to be made with good judgment. The role requires quick and decisive action, but not at the expense of quality decision making. To be successful you must demonstrate a high level of interpersonal skills, the ability to build rapport quickly, an eye for detail and have the ability to conduct difficult conversations.

The foundation for achieving this is our values, which guide how we work and the behaviours we expect from each other:

• Me mahi tahi - Collaboration
• Me mahi pono - Transparency
• Me mahi tika - Integrity
• Me manaaki - Respect

We treat all people with consideration and kindness. We act in a way that brings credit to ourselves and our organisation.

Key tasks

• Observe and engage with passengers, airport workers or the public to deliver enhanced security screening measures
• Attend any incident that requires behaviour assessment of a passenger, airport worker or member of the public
• Elicit information through targeted conversation and behaviour questioning
• De-escalate situations and manage critical incidents
• Liaise with and assist other relevant stakeholders (eg NZ Customs etc)
• Gather and report on Intelligence of benefit to Aviation Security and other agencies
• Maintain a high level of operational readiness and be available to respond as and when required

Benefits

• NZQA recognized qualification
• Work phone and corporate uniform
• An annual allowance to cover role specific expenses

You will need to:

• Complete the BDO Training Course and continue to meet ongoing testing and training requirements
• Demonstrate a high degree of flexibility with regards to working hours and work a 4 on 2 off shift cycle. Changes at short notice can and will occur according to the risk-based approach of this position
• Must be physically fit, able to stand for long periods of time and walk long distances
• Be willing and able to deploy beyond Auckland at short notice if required
• Make decisions using your experience, risk assessment and initiative within the behaviour detection framework.

To be considered for this role, you must:

• Submit your CV and cover letter
• Have NZ citizenship or residency and the ability to hold and maintain a NZ security clearance to "Secret" level
• Carry a full, clean, current NZ drivers licence
• Be willing to comply with all required Health and Safety procedures
• Be medically and physically fit, and willing to undertake a medical assessment by a licensed practitioner. This includes a drug and alcohol test.

If this sounds like you, don't delay and apply now! If you would like more information on this role, contact recruitment@caa.govt.nz, or refer to the position description.

Applications close on Sunday 02/03/2025. If selected, you must be available to attend an in-person assessment centre in Auckland on 12/03/2025.