Bell Person - Guest Services Attendant

BELL PERSON - GUEST SERVICES ATTENDANT

REPORTS TO: Guest Services Manager (GSM)

STATUS: Full-Time

BE PART OF OTTAWA’S TOP HOSPITALITY TEAM

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2025, positioning the hotel to continue its storied legacy of hospitality excellence.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

YOU’RE A GREAT FIT IF:

• Flourish in a fast-paced environment with multiple priorities.
• Can see the big picture and act proactively with a solution-focused mindset.
• Are Caring
• Are a Storyteller
• Are Extraordinary
• Are Open Minded
• Demonstrate Wonderful Hospitality. Always!.

YOUR RESPONSIBILITIES MAY INCLUDE:

• Greet all guests as first point of contact with the hotel including opening doors, assisting guests/visitors entering and leaving the property
• Maintain and monitor personal and commercial traffic on property, including taxi’s, ride share, delivery and personal vehicles to ensure a smooth and efficient flow of traffic.
• Responsible for safely handling guests’ vehicles to ensure proper parking, securing, and handling of keys. Including following all applicable policies and procedures
• Maintain security of vehicles and vehicle keys. Communicate parking procedures to guests/visitors.
• Ensure that all guest inquiries are answered/ followed up including explaining property services and room features.
• Understand and satisfy all guest requests.
• Be familiar with local area, events and places of interest with being able to provide directions when requested.
• Maintain front entrance area by directing vehicles and pedestrian traffic.
• Must be compliant with all Hotel Emergency Procedures.
• Other reasonable duties as required.

JOB SPECIFICATIONS:

Education/Experience and skills

• Previous Bell Desk experience an asset
• Previous experience as Guest Service Agent preferred
• Previous customer service experience.

Complexity/Analysis:

• Excellent communication skills in both official languages (English & French).
• Must be committed to task completion.
• Superior service excellence skills to exceed guest expectations.
• Demonstrate a high degree of customer service skills.
• Excellent knowledge of the city and points of interest.

Other

• Must be able to lift/carry at least 50lbs.
• Must have a valid “G” driver’s license, valid in Ontario (Clean drivers abstract will be required).
• Must be able to stand for extended period of time
• Must be able to push and pull luggage carts and other equipment weighing up to 250lbs.
• Ability to work flexible hours, weekends and holidays based on seniority/availability.
• Must be available for weekend shifts.

About the Ottawa Marriott Hotel

Experience modern style and sincere service at Ottawa Marriott Hotel, centrally located in the heart of Canada’s capital city. Located right by the new Lyon transit station, our hotel is just steps away from the Rideau Shopping Centre, Shaw Centre, and ByWard Market. Explore Parliament Hill, the Rideau Canal, and the National Gallery of Canada, all within walking distance from our hotel. For those on business in Ottawa, ON, we offer 26 elegant event venues, including a revolving Summit space and a grand ballroom. Begin your day with a coffee at our on-site Starbucks® and end it with delicious American fare and a cocktail at "Spin" Kitchen & Bar.

What we offer

• Positive respectful culture
• Marriott Worldwide Travel perks and benefits
• Duty Meal & Food and Beverage Discounts
• Rewards and Recognition
• Growth Opportunities
• Chance to work with some amazing people!

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $19.23 per hour

Additional pay:

• Overtime pay
• Tips

Benefits:

• Company events
• Dental care
• Discounted or free food
• On-site gym
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Weekends as needed

Application question(s):

• Are you up-to-date and familiar with the Ottawa downtown area and events?
• This role is located in downtown Ottawa and may require evening, day, weekend and holiday availability. Will this be an issue?
• As part of this role you must be able to lift/carry at least 50lbs; be able to stand for extended period of time; and be able to push and pull luggage carts and other equipment weighing up to 250lbs.

Will this be an issue?

• What is your availability?

Experience:

• Customer service: 3 years (preferred)

Language:

• English and French? (preferred)

Licence/Certification:

• Class G driver’s license & clean driving record. (preferred)

Work Location: In person