Bilingual Client Support Specialist

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Job Summary
Canadian Cattle Identification Agency (CCIA) is looking for a Bilingual Client Support Specialist to join our team. In this customer-facing role, you will be the first point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring they receive outstanding service. You will play a key role in supporting our software-as-a-service (SaaS) tools and maintaining strong client relationships within the financial services and agriculture sectors.

The successful candidate will combine strong communication skills with attention to detail, adaptability, and professionalism. This position requires proficiency in both English and French, along with the ability to handle a high volume of interactions in a fast-paced environment.

Responsibilities

• Serve as the first line of support for incoming phone calls, emails, faxes, and system-generated requests.
• Respond to French-speaking clients and provide accurate translations for other departments when needed.
• Enter, update, and maintain client records with accuracy while ensuring database integrity.
• Address client inquiries related to livestock indicator sales, order management, and general account issues.
• Troubleshoot problems by researching solutions, collaborating with internal teams, and following issues through to resolution.
• Participate in assigned projects under the direction of the National Client Support Manager.
• Ensure call centre service levels are consistently met or exceeded.
• Represent CCIA at industry events and tradeshows as assigned.
• Adapt to new training and initiatives as business priorities evolve.
• Perform additional duties as required.

Education and Experience

• High school diploma required; post-secondary education considered an asset.
• Minimum 5 years of experience in client service (retail, call centre, IT support, or similar).
• Fully bilingual in English and French (written and spoken).
• Strong communication, problem-solving, and organizational skills.
• Professional phone manner with the ability to remain composed under pressure.
• Confident using Windows-based applications and navigating multiple systems at once.
• Ability to multitask, prioritize, and manage workload independently.
• Experience in the livestock or agricultural industry is an asset.
• Willingness to follow a structured schedule and adapt to changing demands.

Work Environment

• Primarily office-based, though remote arrangements may be considered for the right candidate.
• May involve extended periods of sitting and occasional lifting (up to 30 lbs).
• Some travel is required to represent CCIA and provide client support.
• Accommodations are available for candidates with disabilities.

Diversity and Inclusion

Canadian Cattle Identification Agency is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our organization’s success.

As an equal opportunity employer, we welcome all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• What are your salary expectations?

Language:

• French (required)

Location:

• Calgary, AB (preferred)

Work Location: In person