Bilingual (English/French) Customer Service Representative - Oshawa Ontario

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We have an immediate full time position available as a Bilingual Customer Service Representative providing English and French support to our clients across the country as well as walk-in clients. This is an full time in-office position in Oshawa.

Aartech Canada is a smart home automation & security distributor and reseller serving retail and B2B clients since 2002.

You are confident, orgnanized and outgoing, with the ability to quickly and independently learn, absorb and explain product information. Our primary lines are security systems, cameras, smart home products, audio, video, network and electrical products.

Duties will include:

• Answering customer inquiries by telephone, email and live chat
• Order reviewing and fraud screening
• Product ETA updates
• Update and organize CRM
• Providing product & technical information to customers
• Providing assistance with product selection, configuration, support
• Following up on customer orders, back-orders, order tracking
• Liaise with other departments, vendors & couriers

Qualifications Required:

• Bilingual - Fluent in written and spoken English and French
• Familiar with PC, Windows applications, CRM
• Customer service experience
• Above average typing and computer skills
• Love for technology including smart home devices
• Reliable and punctual
• Ability to quickly learn and comprehend technical information
• Self motivated & self directed
• Great attention to detail
• Ability to work in a fast paced environment

Job Types: Full-time, Permanent

Pay: $18.00-$19.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Oshawa, ON L1J 8P7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Why are you the perfect candidate for this position?

Experience:

• customer service: 1 year (required)

Language:

• French (required)

Work Location: In person