Bilingual Resolution Specialist (French-Canadian Quebecois)

This role is a bilingual (French-Canadian/English) Call Center, Call and Case support for Canada Human Resources and Payroll inquiries for Walmart. This role will deal with sensitive information and issues that will need to be handled in accordance with the knowledge resources available. Associates in this role should be able to multitask as they will be documenting and completing cases while on the phone with a caller. Associates in this role should be empathic in accordance to Walmart’s core values as many situations are sensitive in nature and can impact associates, customers, and candidates pursuing a role with Walmart.

Work Hours:

• Must be available to work 40 hours per week
• 7:30 AM - 6:00 PM Central Time (Mondays to Fridays)
• 9:00 AM - 1:00 PM Central Time (Saturdays)

The starting pay for this role is $22/hr

Ability to do monetary, or date/time calculations: Associates handle basic compensation and payroll issues. Ability to understand how a pay period works is necessary for some resolutions.

Ability to multitask with Technology: Associate should be able to utilize a computer, headset, mouse keyboard and other accessories to listen, document, research and communicate effectively with customers.

Fluent in French-Canadian Quebecois (reading and writing) , Fluent in English (reading and writing). Needs to be able to communicate with both English and French Speaking candidates. Business communication and articles are written and communicated in English.

Ability to be empathetic to customers’ needs this is to ensure a proper understanding of each customer query’s and provide a positive customer experience,

Preferred Experience within a call center, payroll, or HR setting. Will handle issues related to Hiring, terminations, performance, pay, and compensation.

Minimum Qualifications:

• Bilingual (French-Canadian and English)
• 1-2 years of experience in any of the following: Departmental Payroll, Information Systems, or Finance/Accounting

Preferred Qualifications:

• Previous experience within a call center, payroll, or HR setting

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.