Billing Associate

About the Role:

• Review and verify order information entered into SAP/SFDC system

• Process customer orders within established deadlines. Respond to customer inquiries regarding order status.

• Manage the order life cycle, order monitoring, permissions and billing/credits/cancellations for new and renewal orders according to established policies and procedures

• Implement release of billing for all services and charges.

• Prepare and send invoices to clients in a timely manner.

• Handle billing inquiries from clients, providing prompt and professional responses.

• Resolve billing disputes by investigating issues and coordinating with relevant departments.

• Process billing corrections as needed to ensure accurate records.

• Prepare regular reports on billing status and revenue collection.

• Work collaboratively with other departments such as Sales, Account Management, Collections, Product Support and Operations to resolve customer issues.

• Maintain high levels of customer satisfaction

• Accountable for adhering to SOX compliance controls and 3rd party guidelines.

• Manage internal queries relating to order status, billing, permissions, and compliance issues.

• On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries.

• Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented.

• Spot trends and make recommendations for enhancing systems and procedures.

About You:

• Graduate/Post Graduate in Accounting with 1 years of relevant experience

• Necessary industry experience & associated number of years of experience

• Good problem-solving skills, written and verbal communication skills.

• Have a good knowledge on multiple portals uploads like (Ariba,Coupa).

• Proven ability to form strong customer relationships, an understanding of customer focus and service delivery

• Good knowledge of MS Office and ERP (applicable AR systems)

• Must possess and demonstrate exceptional organizational and communications skill.

#LI-OE1

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.