Birchwood Health Care Center - Resident Services Specialist

Birchwood Health Care Center, a Lifespark Skilled Nursing Community, is looking for a dedicated and passionate Resident Services Specialist to join our growing team.

Birchwood Health Care Center is home to seniors requiring TCU (Transitional Care Unit) Care and Long-Term Care. We are in Forest Lake, near North Shore Dr and Forest Lake. We have been helping seniors Age Magnificently since 1979 and are part of Senior Care Communities, a local non-profit supporting seniors.

Schedule: Full-Time, 40 Hours per week. Monday - Friday 9:30am-5:30pm

Wage: $18.00-$22.50/HR, Depending on Experience

Are you compassionate towards others? Are you passionate about enriching the lives of others? If so, we want you to join our team and help seniors Age Magnificently! Our Resident Services Specialists become family and impact the lives of our residents who live in a Lifespark Skilled Nursing Community.

The Resident Service Specialist supports the delivery of resident-centered services throughout the admission, stay, and discharge process within the Skilled Nursing Facility. This position coordinates essential administrative, clinical support, and customer service functions to ensure timely communication, accurate documentation, and a positive resident experience. The Specialist works closely with nursing leadership, interdisciplinary teams, families, and external providers to maintain compliance, streamline service coordination, and uphold the organization’s commitment to quality care. Duties include:

• Manage new provider inquiries in collaboration with the Director of Nursing.
• Ensure all resident questions, concerns, and service needs are addressed promptly and professionally.
• Receive and process potential resident information via phone, fax, email, or in person.
• Reconcile missing components of resident files through follow-up with hospitals, clinics, and external providers.
• Ensure timely service delivery in alignment with compliance and regulatory standards.
• Communicate resident and service needs to internal departments (maintenance, housekeeping, dietary, etc.).
• Coordinate ancillary services with external providers (podiatry, audiology, vaccination clinics, and similar).
• Assemble, organize, and maintain admission paperwork; prepare new admission charts; clarify provider orders as needed
• Communicate with resident families regarding clinical appointments, transportation, and updates
• Request required clinical documentation, including hospital discharge summaries, H&Ps, and physician progress notes.
• Prepare paperwork and referrals for transfers, outpatient visits, and specialty services.
• Complete daily scanning, maintain organized records, and ensure charts are thinned appropriately.
• Conduct routine audits of resident records (admissions, hospital returns, etc.) to ensure regulatory compliance.
• Transcribe physician orders accurately and ensure all related forms (medications, referrals, treatments) are completed..
• Accept additional assignments related to documentation or record maintenance as delegated.
• Maintain knowledge of facility policies, procedures, Resident Bill of Rights, and the Vulnerable Adult Act.
• Observe strict confidentiality of resident, staff, and facility information at all times
• Communicate clearly, professionally, and adaptively with a wide variety of audiences.
• Serve as a central communication hub for the nursing unit, routing calls, printing orders, and supporting workflow.
• Prepare, scan, and organize resident charts, admission packets, discharge packets, and transfer documentation.
• Coordinate clinical appointments, transportation arrangements, and follow-up needs.
• Update census logs, resident rosters, face sheets, and demographic information in the EMR.

• Annual reviews with wage increases
• Paid time off & paid holidays
• Medical, dental, vision benefits
• 401k + company match
• Employee Referral bonuses
• Tuition reimbursement and nursing loan forgiveness
• Flexible scheduling
• Career development