Boat Crew

Job Overview
We are seeking enthusiastic and dedicated Boat Crew Members to join our team in a fast-paced cruise ship operation. As a Boat Crew Member, you will play a vital role in delivering exceptional guest experience, while ensuring the highest safety standards. This position is ideal for individuals who thrive in a team-oriented atmosphere and are passionate about providing a positive guest experience.

Responsibilities

• Daily cleaning of boats, dock and maintenance rooms
• Greeting each and every passenger, assisting them on and off the boats and answering any questions they may have about the cruises
• or the area.
• Directing customers to loading areas between trips

• Scanning passenger tickets during boarding
• Maintain accurate passenger counts at all points throughout the trip

including transfer times.

• Monitoring Passenger Safety at all times
• Participate in all drills and demonstrations ordered by Captain and/or First Mate
• On occasion may be required to help with maintenance tasks on the boat including deep cleans, painting, oil changes, etc.
• Assist in the orientation and training of new staff
• Assisting with waste management and sustainability
• Perform other duties, as requiredExperience Is An Asset

• An interest in or experience working on boats is essential
• Knowledge of knot tying and deck hand responsibilities

Essential Requirements

• Dexterity and physical fitness ability to stand for long periods
• Exceptional Customer Service
• Superior Oral Communication
• Self-Motivated and ability to work with minimal supervision
• Ability to locate and find needed information without direct supervision
• Ability to work with others
• Punctual, meticulous and reliable
• Knowledge of the Tobermory area to provide customer service

Working Conditions

• Workweeks are 5 or 6 days weekly
• Shifts are between 6-12 hours per day
• No shifts begin before 7:30am or finish later than 10:00 pm
• ½ hour unpaid lunch break
• Frequent exposure to noise, a regular flow of people, and often rough waters of Georgian Bay and Lake Huron
• Reassignments during shifts
• Weather dependant shifts may be cancelled without notice
• Opportunity to work overtime, with paid compensation
• Blue Heron Company approved uniform must be purchased and worn at all times on shift

Compensation

• Wages to commensurate with experience
• Staff perks including discounts, free tours and staff events
• CruiseTobermory.com
• hiring@blueheronco.com

Job Type: Full-time

Expected hours: No more than 44 per week

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Expected start date: 2025-05-01