Booking Agent

Jetfly is a shared business aviation company based in Luxembourg on behalf of 400 co-owners. Our fleet is composed of 60 Pilatus aircraft (PC12 and PC24). The Pilatus has come to exemplify the unique combination of Swiss engineering and dedicated craftsmanship, yielding a superior flight, passenger and operator experience that is truly beyond comparison.

As Jetfly is going through a significant growth period, we are looking for an energetic and motivated Booking Agent to reinforce our Client Service department. As Booking Agent, you will be the key point of contact for all co-owners requests.

Responsibilities

• Assist and advice our co-owners with their questions and requests (information, flight booking, problems, …)

• Make reservations for our co-owners based on their various requirements

• Provide support to customers who may need to amend or cancel a reservation

• Sort out any issues, diagnose and find solutions concerning any query

• Communicate in an effective way with all concerned departments (Flight Planning, Operations, Pilots, etc.)

• Maintain a high quality service to our co-owners

• Ensure an organized follow-up of incoming emails and calls

Profile

• A first successful experience with relational/commercial responsibilities and exposure to high ranking customers

• An excellent level of English and French, German or any other European language is considered as an asset

• Excellent command of MS Office

• Excellent communication and organizational skills

• Attention to details

• Team work minded

• Ability to work under pressure and to work flexible hours according to operations needs

The working schedule is a "morning/day/evening" shift (nights excluded) over all week days (including Sundays and legal holidays).