Booking Coordinator

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

A great opportunity has arisen in our Food & Beverage Department as the Booking Coordinator. This is a fantastic opportunity where you will maximise our Food & Beverage operations by converting enquiries to bookings delivering a high level of customer service and ensuring familiarity and knowledge of the property.

Responsibilities include:

• Processing restaurant reservations and group bookings using designated systems

• Booking Private Gaming Tables, Private Booths, Cabanas and Packages

• Hosting clients for tailored site inspections including making recommendations to clients with the selection of menus, discuss minimum spend requirements, theming and AV options

• Confirming final numbers and dietary requirements in set time frames

• Ensuring thorough communication of all event information to the relevant restaurants and departments

What are we looking for?

• Professional phone manner and email etiquette with high attention to detail and strong time management skills

• Excellent interpersonal, verbal, and written communication skills

• A thorough knowledge of The Star Gold Coast restaurants and property

• Knowledge of Opera advantageous

• Flexible availability to suit business needs

About you:

In this role you will need a friendly, professional attitude, high attention to detail and knowledge of the property and current promotions and offers. Your role will be pivotal in shaping the success of our Food & Beverage operations at The Star. Join us in making a difference.

What we can offer you:

• Friendly, supportive leadership

• 30% staff discounts across our award-winning venues at all 3 of our world-class properties

• Free meal on shift with a new menu every day

• Career development, training, and courses via The Star Academy

• Generous Paid Leave for primary and secondary carers

• Excellent growth opportunities both personally and professionally

• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.