Booking Coordinator | Tamworth

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Introduction:
About the Company

Acumentis is Australia's only independent ASX-listed property valuation and advisory firm. With 350+ team members across 45 locations, we combine national scale with local support and a strong focus on service, inclusion and professional development.

Description:
About the Role

Based in Tamworth, you'll provide booking and administrative support to our valuation team, acting as the local point of contact for scheduling, job allocation, and client communication. You'll work closely with valuers across the region to coordinate appointments and manage workflow, helping ensure smooth day-to-day operations and a great experience for clients and internal teams alike.

Key Responsibilities:
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Schedule valuation appointments by phone, speaking directly with access providers, tenants, agents, and clients.

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Manage inbound booking enquiries and allocate jobs efficiently.

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Coordinate valuer schedules to meet client turnaround times and service expectations.

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Communicate updates on access issues, delays, and required documents.

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Maintain accurate records in valuation systems.

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Work collaboratively with valuers, directors and the broader administration team to ensure smooth scheduling and workflow management.

Skills and Experiences:
Desired Skills:

• Experience in an administrative or coordination role; call centre, finance, real estate or property valuation experience highly regarded.
• Conflict-resolution capability and a process-driven mindset.
• Quick learner with confidence using new systems and software.
• Commitment to going above and beyond in service delivery.

Essential Skills:

• Excellent customer service and communication skills, both written and verbal.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Problem-solving skills, initiative, and self-motivation, with the ability to work independently and collaboratively.
• Ability to understand client needs, manage expectations, and handle confidential information with professionalism.
• Proficiency in Microsoft Office, including multi-calendar management.

Culture:
People enjoy working at Acumentis because the team is connected, supportive and focused on doing high-quality work for clients. We value inclusion, accountability and development, and we back our people with mentoring and career pathways across the business.

Benefits:
Hybrid work with consistent work-from-home days
Paid day off each year for your birthday
Career development and mentoring pathways
National team with cross-functional support
ASX-listed business with stable national presence
Police clearance paid for by the business

How to Apply

Click APPLY to submit your application online. For questions about the role, contact the People Team at people@acumentis.com.au. Please note emailed applications cannot be considered.

Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills and their contribution to our organisation.