Bookings Coordinator

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About Us

At Oasis Fertility Centre, we are dedicated to supporting individuals and couples on their fertility journey with compassion, education, and exceptional care. Our patient-centered approach ensures every individual receives the guidance and resources needed to achieve their dreams.

We are seeking a Booking & Billing Coordinator to join our dedicated team. This role is the vital first point of contact for our patients and serves as a primary navigator for both their clinical requirements and their financial/administrative needs.

Key Responsibilities

1. Patient Interaction & Clinical Support

• Serve as the primary contact for patients beginning their fertility journey.
• Support patients following their initial consultation by sending comprehensive information regarding their next diagnostic steps, including bloodwork and imaging requirements.
• Provide empathetic and professional responses to patient questions, offering a clear overview of timelines and processes.

2. Scheduling and Coordination

• Schedule consultations and manage patient appointments in the clinic calendar.
• Confirm consultation appointments, ensuring patients complete intake evaluations and medical histories before their visits.
• Maintain the Medical Director's calendar, filling gaps from cancellations to maximize scheduling efficiency.
• Set up new patients in the clinic's EMR program, ensuring accurate recordkeeping and onboarding.

3. Billing and Financial Management

• AHS Billing: Manage and submit billing through Accuroaccurately and in a timely manner.
• Clinic Invoicing: Invoice patients and process payments for non-insured services efficiently.
• Financial Navigation: Assist patients with insurance documentation and financial navigation to streamline their experience.

4. Documentation, Compliance & Data Management

• Database Maintenance: Maintain and update patient databases, ensuring all information is current and accurate.
• Reporting: Generate and provide regular reports on patient data, including daily metrics (dates of contact, booked appointments, and diagnostic statuses) to monitor operational performance.
• Regulatory Adherence: Safeguard patient confidentiality in strict adherence to HIA (Health Information Act), and clinic standards.
• External Coordination: Fax appointment confirmations to general practitioners and manage outgoing referrals

5. Team Collaboration

• Work closely with physicians, nurses, laboratory staff, and administrative teams to ensure coordinated, seamless care.
• Participate in quality assurance initiatives to identify areas for improvement in the patient journey.

Essential Qualifications

Education:

• Medical Office Assistant (MOA) Diploma or equivalent experience in a healthcare setting is preferred.

Experience:

• 2–3 years of experience in a patient-facing role, preferably in fertility or reproductive health.
• Strong experience with Alberta Health Services (AHS) billing processes.
• Familiarity with electronic medical records (EMR) systems (e.g., eIVF) is highly preferred.

Core Competencies

• Patient-Centered Care: Compassionate communication with a focus on creating a supportive environment.
• Attention to Detail: Meticulous accuracy in billing, data entry, and reporting.
• Organizational Skills: Ability to manage multiple cases, diagnostic follow-ups, and administrative tasks in a fast-paced environment.
• Technical Proficiency: Skilled in Microsoft Office Suite (Excel for reporting), EMR systems, and billing software.
• Professionalism: Maintains high levels of confidentiality and adheres to all healthcare regulations.

Why Join Us?

At Oasis Fertility Centre, you’ll have the opportunity to make a meaningful impact on patients’ lives by guiding them through one of their most significant journeys. If you are empathetic, organized, and passionate about patient care and operational excellence, we would love to hear from you!

Oasis Fertility Centre is an equal opportunity employer. We encourage applications from individuals of all backgrounds and experiences.

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Benefits:

• Extended health care
• Paid time off

Work Location: In person