Boutique Manager

Job description

We are looking for an experienced Boutique Manager to manage the operations of the boutique and lead the existing team towards the achievement of sales target to bring the excellence of prestige experience for our customers.

• Providing customers a good shopping experience
• Achieving sales target by identifying customers’ need, recommending the right product and closing the sale
• Keep track of the sales target and motivate staff towards achievement of the sales
• Oversee the stock level and combination of the store and ensure that it is according to guidelines and at optimum level
• Supervise & ensure that staff perform inventory check according to procedures
• Plan Staff Duty Roster on monthly basis according to guidelines. Ensure that the store is adequately manned with sufficient manpower
• Handle customer complaints and report to Management on unusual repairs
• Ensure that boutique is maintained in accordance to guidelines
• Ensure that watches are merchandise in accordance to guideline
• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy
• Ensure all sales and stock reports, customers service documents are accurately complied and filed
• Submits reports of staff attendance, overtime claim in time

Profile

The ideal candidate will have Managerial experience in a retail environment leading a team to nurture and grow with Watch product knowledge, Sales and a strong sense for client satisfaction, luxury experience and etiquette.

Professional requirements

• Team management experience, preferably within the retail or luxury industry
• Excellent customer relations management and networking skill
• Excellent people management skill

Languages

• English and a local language