Bpo Executive (Fresher)

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Role Summary

We are seeking a highly motivated BPO Executive to join our customer support team. As the first point of contact for our clients' customers, you will be responsible for resolving inquiries, providing product/service information, and ensuring a high level of customer satisfaction. No prior experience is required we provide comprehensive paid training to help you succeed.

Key Responsibilities

• Customer Interaction: Handle inbound/outbound calls, emails, or chats (depending on process) professionally and promptly.
• Query Resolution: Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.
• Documentation: Maintain accurate records of all interactions in the CRM (Customer Relationship Management) system.
• Issue Escalation: Identify and escalate priority or unresolved issues to the appropriate internal teams (e.g., Tier 2 Support or Team Leader).
• Process Adherence: Follow standard operating procedures (SOPs), scripts, and compliance guidelines strictly.
• Feedback: Collect customer feedback and provide insights to the management to improve the overall customer experience.
• Targets: Meet daily/weekly KPIs such as Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Call Resolution (FCR).

Eligibility Criteria (Must-Haves)

• Education: Graduate in any discipline (BA, B.Com, B.Sc, BBA, B.Tech, etc.). Final-year students awaiting results may also apply.
• Communication: Excellent verbal and written communication skills in English (mandatory). Fluency in Hindi/Tamil/Kannada is an advantage.
• Age: 18 years and above.
• Technical: Basic knowledge of MS Office (Excel, Word) and good typing speed (25+ WPM for non-voice roles).

Preferred Skills (Good to Have)

• Strong active listening skills and empathy.
• Ability to handle stressful situations and irate customers calmly.
• Quick learner with a positive, "can-do" attitude.
• Ability to work in rotational shifts (including night shifts) and rotating week-offs.

What We Offer (Perks & Benefits)

• Competitive Salary: Attractive base salary + performance-based incentives.
• Paid Training: 2 to 4 weeks of intensive classroom and on-the-job training.
• Career Growth: Clear career path from Executive → Senior Executive → Team Leader → Manager.
• Benefits: Health insurance, Provident Fund (PF), and paid time off (as per company policy).
• Amenities: Modern office facilities, cab facility (for specific shifts), and recreational zones.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person