Branch Manager

United Lumber is looking to hire a Branch Manager at our Georgetown location. They would be responsible for providing strategic direction and leadership with location management and staff to ensure customer satisfaction.

Job Duties

• Establish the overall vision and direction for the implementation of the internal operations.
• Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Meet regularly with departments and supervisors; facilitate resolution of issues/problems between business units and/or departments.
• Responsible for appropriate staff levels to meet requirements of the department.
• Responsible for recruitment, hiring, terminations and performance management.
• Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Work in all areas and departments of location to connect with staff and help resolve issues/problems
• Enhance and develop policies, procedures and service systems to meet the goals of the department that are in line with corporate initiatives
• Handle Customer enquiries and complaints which are escalated from the floor level.
• Analyze the Customer’s concern and present options to solve their issue.
• Budget preparation and monitoring
• Monitor financial performance to ensure the location is meeting or exceeding budgetary commitment.
• Measure and monitor key customer service areas.
• Review and use the monthly statements to ensure expense control and proactively plan service and sales goals.
• Examine reports (e.g. inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
• Ensure that all reporting employees adhere to company policies and procedures.
• Perform other duties as required.

Requirements

• Minimum 2 year’s management experience
• Effective leadership skills, with a strong focus on day-to-day operations.
• Someone with proven retail and sales experience that can continue developing proper business processes
• Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
• A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
• Effective attention to detail and a high degree of accuracy.
• High level of integrity, confidentially, and accountability.
• Sound analytical thinking, planning, prioritization, and execution skills.
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

Benefits

• Employee Pricing
• Group Insurance Benefits

To Apply: Only potentially qualified candidates will be contacted. United Lumber welcomes & encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.