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Branch Manager

Posted on Sept. 12, 2025

Sanford, United States of America
100000.0 - 125000.0 USD (yearly)

Full Time

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is hiring a Branch Manager to support the Flygt brand—an industry leader in advanced pump and mixer solutions known for reliability, innovation, and performance in demanding water and wastewater applications.

The Branch Manager is responsible for managing the overall service activities within the branch's territory. This role involves leading a team of service technicians and supporting staff, developing and implementing service procedures, and ensuring compliance with industry standards and regulations. The Branch Manager ensures services are completed safely, timely and at a high quality. This individual is heavily engaged with Sales and Customer Service to deliver exceptional service to our customers. This individual is responsible for managing the financial performance of service operations within the branch's territory.

Responsibilities:

Staff Management:

Hire, train, and evaluate service technicians
Create work schedules and assign tasks to team members
Provide guidance and support to team members
Address and resolve any employee issues or conflicts

Customer Service:

Ensure high levels of customer satisfaction by addressing any concerns or complaints related to service
Develop and maintain strong relationships with customers
Collaborate with sales team to identify and pursue new service opportunities

Inventory Management:

Monitor and maintain inventory levels of service parts and equipment
Coordinate with procurement team to order necessary supplies
Conduct regular inventory audits to ensure accuracy and minimize waste

Budgeting and Cost Control:

Develop and manage service department budget
Identify and implement cost saving measures
Monitor expenses and ensure they are within budget guidelines

Quality Control:

Establish and maintain quality assurance standards for service department
Conduct regular inspections and audits to ensure compliance
Implement corrective actions as needed to improve service quality

Safety and Compliance:

Ensure service department follows all safety regulations and guidelines
Develop and implement safety training for service technicians
Stay up-to-date on industry regulations and make necessary adjustments to comply

Reporting and Communication:

Prepare and present regular reports on service department performance
Communicate regularly with upper management on service operations and any issues or concerns
Collaborate with other departments to improve overall company performance.

Team Management:

Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.
Conflict Resolution: Ability to address conflicts within the team professionally and constructively.
Motivational Skills: Inspire and motivate team members to achieve their best.

Adaptability:

Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.
Decision Making: Make informed decisions based on organizational goals and guidelines.

High Impact Behaviors:

Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.
Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.
Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.

Qualifications:

A bachelor’s degree in Business Administration, Supply Chain Management or a related field with at least 4 years experience, with at least 1 year experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
In-depth understanding of inventory management principles and practices.
Experience with developing and implementing inventory management policies and procedures.
Excellent organizational and time management skills.
Strong analytical and problem-solving abilities.
Effective communication and interpersonal skills.
Proficiency in inventory management software and systems.

Salary:

The estimated salary range for this position is $100,000 to $125,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

#LI-DH1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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