Branch Service Technician

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Introduction:
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Description:
There is a great opportunity to join our wonderful team in Hamilton!

This is a customer-facing role, with full on-the-job training & support with the opportunity to progress through the business. We are looking for a motivated person to start their career journey in a motivated company that will invest in you to succeed and help you to excel. Ideally, you will have some experience or exposure to the hydraulic industry and Pronto systems (but not essential) and you will need a passion to look after customers and provide exceptional service.

What you would get working at Hydraulink:

• A Great Team environment, from the top down
• An opportunity to learn and grow in our industry
• On-the-job training provided
• Good remuneration and bonus
• Medical Insurance

This is a varied role, which includes learning but is not limited to

• Dealing with customers, internal and external, daily
• Manufacturing hoses for walk-in customers through the hose shop
• Answering the phone, taking, and keying orders
• Picking, packing & sending urgent orders when required

About the person

We are looking for someone with:

• Be reliable and show up to support your team
• Good communication skills and accuracy in your work process
• Excellent Customer Service skills
• Someone willing to learn and progress
• Troubleshooting and problem-solving skills.
• The ability to work unsupervised to meet customer deadlines
• Good computer skills and ability to pick up new systems quickly
• Flexibility for working hours
• Some mechanical aptitude would be beneficial but not essential

About the company

Our company is a family-focused, grassroots company that’s grown substantially over the years, with an extensive network throughout NZ and Australia. Hydraulink was founded in New Zealand in 1945 and today, we are a leading manufacturer and supplier of hydraulic hoses and fittings.

We offer everything from sales and supply to rapid repair service, workshop expertise, installations, and on-site support at remote large-scale projects. Hydraulink operates with the purpose of giving our customers the right products and services at the right time and delivering maximum value alongside unparalleled service - creating long-term business relationships.

The Hydraulink network is extensive, with broad coverage throughout New Zealand, Australia, and the Asia Pacific. With over 400 service points, Hydraulink aims to have a 24/7 mobile service wherever we are needed - that’s where you come in.

We seek to give our customers the peace of mind that they can rely on us and our team of experts to get their business back on track with minimal downtime - saving them time, hassle, and money.

To fulfil these goals, we need a workforce of quality, reliable, flexible, and clever candidates, so if that’s you, we’re looking forward to receiving your application.

Please note – applicants MUST HAVE Residency or Citizenship to work for Hydraulink Fluid Connectors Ltd. A pre-employment medical (including drug and alcohol screen) and Criminal History checks will form part of our recruitment process.

Check us out at www.hydraulink.com or give Shelley a call on 027 224 2395.