Brand And Community Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Key Responsibilities:

Community Engagement & Moderation:

• Serve as the primary point of contact for our global gaming community across forums, social media, and communication channels, including platforms like Instagram, TikTok, X, Facebook, Reddit, Discord, etc.
• Actively engage with users, addressing inquiries, providing support, and resolving issues while ensuring consistent and culturally sensitive communication.
• Maintain a high level of attention to detail, ensuring no spelling or grammatical errors, as this is a global-facing role.

Community Events & Campaigns:

• Plan, coordinate, and execute global and regional community events, such as gaming tournaments and contests, that drive engagement and excitement.
• Collaborate with cross-functional teams to align community initiatives with broader marketing goals.
• Content planning and production skills, such as good copywriting, is a bonus.

User Advocacy & Feedback:

• Gather feedback from the global gaming community and relay insights to internal teams for product and service improvements.
• Build long-term relationships with key community members and advocates across regions.

Data-Driven Insights & Reporting:

• Analyze community engagement metrics and provide insights to optimize future initiatives.
• Report regularly on community sentiment and trends across regions, identifying areas of opportunity.

Crisis Management:

• Proactively manage potential community issues or crises, addressing them quickly and maintaining transparent communication.

Key Requirements:

• Minimum 3-4 years of experience in community management or customer engagement, preferably with regional or global account experience.
• Meticulous attention to detail, especially in avoiding spelling and grammar mistakes in a global environment.
• Creativity in content planning and production skills, such as copywriting, is a bonus.
• Knowledge of the gaming industry is essential; you must minimally be a gamer who understands the psyche of a gamer.
• Experience with payment systems is a plus.
• Experience with community management tools is a plus.

Pre-Requisites :

Are you game?