Brand Customer Relations Specialist

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Brand Customer Relations Specialist

Be the Heart of Our Dealership: Brand Customer Relations Specialist Wanted!

Are you a people person with a passion for delivering exceptional experiences? Do you thrive on building relationships and making customers feel valued? If so, then buckle up! Blackstone Motors Cavan, a leading franchised dealer for Renault, Dacia, Nissan, and Opel, is looking for an enthusiastic and dynamic Brand Customer Relations Specialist to join our team!

This isn't just a job; it's an opportunity to be the friendly, helpful voice and face that defines the Blackstone Motors customer journey. You'll be pivotal in ensuring every customer interaction is positive, memorable, and reflects the premium service our brands represent.

What You'll Be Doing:

• Championing the Customer Experience: Be the primary point of contact for customer enquiries, feedback, and vehicle sales interest.
• Building Lasting Relationships: Foster strong connections with our customers, turning first-time visitors into lifelong Blackstone Motors advocates.
• Being a Brand Ambassador: Represent Renault, Dacia, Nissan, and Opel with pride, providing expert information and guidance on our products.
• Navigating the Journey: Guide customers seamlessly through their sales experience ensuring clear communication every step of the way.
• Feedback Master: Proactively seek out customer feedback to continuously improve our processes and exceed expectations.

What We're Looking For:

• Customer Service Superstar: You genuinely love helping people and have a proven track record of delivering outstanding customer service.
• Communication Pro: Excellent verbal and written communication skills, with the ability to connect with diverse individuals.
• Empathetic & Patient: You can listen actively, understand needs, and respond with warmth and professionalism.
• Organised & Detail-Oriented: Capable of managing multiple tasks, keeping accurate records, and following through on commitments.
• Tech-Savvy: Comfortable using CRM systems and other digital tools.
• Automotive Interest: A general interest in the motor industry or our brands (Renault, Dacia, Nissan, Opel) is a plus!

Why Join the Blackstone Motors Family?

• Impactful Role: Be a key player in shaping our customer experience and driving our reputation.
• Dynamic Environment: Work in a fast-paced, exciting dealership with a constant flow of new challenges and opportunities.
• Supportive Team: Join a friendly, collaborative team dedicated to success and mutual support.
• Prestigious Brands: Represent four renowned global automotive brands right here in Cavan.
• Growth Opportunities: Develop your skills and advance your career within a thriving business.

Ready to put your customer relations skills into high gear? If you're passionate about people and performance, we want to hear from you!

Accelerate your career with Blackstone Motors! Send your CV and a compelling cover letter explaining why you're our next Brand Customer Relations Specialist to noel@blackstonemotors.ie

Job Type: Full-time

Work Location: In person

Reference ID: Brand Customer Relations Specialist