Breakfast Attendant

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Holiday Inn Express & Suites in Alpena, MI is looking for a part time Breakfast Attendant who can work at least 2 days/per week to join our wonderful team!! Do you have customer service experience and want to work in the hospitality field? Are you results driven and want more than just a job, but a career with advancement opportunities and "extended family" culture? If so, we would like to speak with you! Apply Today!!

Amerilodge Group is a rapidly growing hospitality company with hotels primarily in Michigan, Indiana, and Ohio. It provides a solid corporate support staff to its properties that allows the property managers to focus on our Guests and Employees.

Our CEO will tell you we spend more time with the people we work with than the people we live with and has instilled an "extended family" culture throughout the company. We work hard and play hard too with a great work life balance and regular company outings and on-going training. The ideal candidate will embrace this culture.

General Summary

Providing a lasting impression filled with the highest quality of hospitality service. Beginning with guest reservations and to continue through the checkout process it is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

Education/Experience

High school diploma or General Education Certificate is required.

Knowledge, Skills and Ability

• Must have the ability to speak, understand, read and write the English language.
• Must be able to multi-task effectively in a busy office and public atmosphere.
• Must have the ability to apply appropriate resolution to stressful situations.
• Must read and understand the Employee Handbook.
• Must be able to follow policy and perform to enhance professionalism in appearance and behaviorDuties and Responsibilities
• Know and live the mission and values of the hotel brand and company.
• Maintain a friendly and helpful demeanor at all times.
• Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Directly responsible for Overall Guest Satisfaction and Applicable Customer Service/Food and Beverage Scores.
• Utilize aggressive hospitality to ensure the best guest experience. Float throughout breakfast area to enhance guest experience.
• Report all instances of guest dissatisfaction to management for resolution and tracking.
• Make sure that all food items are prepared and in correct area on time and refilled as needed. Check food before placing in guest area to ascertain the appearance, temperature and portions are correct. Constantly spot check food to ensure that food served meets quality standards.
• Keep breakfast area cleaned throughout service. Clean breakfast area and kitchen daily.
• Be knowledgeable of food items and ingredients. Be prepared to answer any guest questions about the items in a direct, concise way. Know the use records.
• Ensure that proper food sanitation practices are followed. Adhere to all local, city, county and state health codes.
• Complete food waste logs daily or as needed to track food spoilage, waste and any foods not prepared to standards.
• Assist with Cost Control: prepare food amounts to projected use based on occupancy, inform management of items running low; and complete Inventory, as assigned.
• Develop a thorough knowledge of hotel staff, services, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
• Provide the highest quality of customer service to the guest at all times.
• Represent efficiency and friendliness in a manner that leaves a lasting impression.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Use personal protective equipment. Report any injuries or unsafe conditions to the person-in-charge immediately.
• Complete the shift work Checklist as assigned.
• Must successfully complete education related to assigned duties and role.
• Assist other departments as needed: laundry, housekeeping, and front desk.
• Other duties as assigned.

Working Conditions

Public, business atmosphere in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to sit and stand for long periods of time.

Job Type: Part-time

Pay: $14.00 - $14.50 per hour

Ability to Commute:

• Alpena, MI 49707 (Required)

Ability to Relocate:

• Alpena, MI 49707: Relocate before starting work (Required)

Work Location: In person