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Business Analyst

Posted on March 3, 2025

  • Full Time

Business Analyst

Responsibilities:

  • Understand and analyze customer needs.
  • Accurately articulate the value of the company's products and solutions.
  • Develop efficient solutions that align with product capabilities and customer requirements to effectively meet client needs.
  • Provide guidance and design delivery solutions during key project delivery stages. Ensure the seamless transfer of these solutions to the project management team for effective implementation.
  • Ensure the solution structures, maintenance practices, and execution methods comply with ITIL best practices.
  • Compile operational and maintenance scenarios from various industries to provide insights and support to pre-sales and product teams.
  • Develop prototypes tailored to customized requirements using Axure or Sketch, and ensure their design quality meets established standards.

Requirements:

  • Bachelor degree in Computer Science, Information Technology or equivalent.
  • Minimum 3 years of working experience in R&D, products, SA related positions.
  • Must have ITSM implementation experience.
  • ITIL certification is preferred.
  • Possesses a thorough understanding of the project management knowledge system and process, with strong capabilities in planning and risk management.
  • Familiar with and experienced in using operation and maintenance products, including automation tools, log analysis tools, and monitoring tools.

Job Type: Full-time

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Experience:

  • ITSM Implementation: 3 years (Preferred)

Work Location: In person

Expected Start Date: 17/03/2025


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