Business Analyst / Cje - Finance Regulatory Projects

Business Analyst/CJE – Finance Regulatory (m/f/x)

ING Luxembourg is looking for a Customer Journey Expert (m/f/x), who will be working in the Data Management & Regulatory Reporting Tribe , as part of Delivery Department, specifically active in the field of Finance, Global Treasury, Market Risk Management .

Job description
This role requires experience in operating in a complex environment and significant knowledge of the Banking regulatory landscape. It combines technological savviness with strong analytical skills and result oriented thinking.
You work in a multidisciplinary team within ING's Agile organization .

As a Customer Journey Expert, your mission is to:
1. Participate (data analysis, process analysis, specifications clarification, documentation for dev use, testing) to the delivery of the Finance and/or Liquidity reportings.
2. Perform Business Analyses on the topic and participating to functional testing.
As a Customer Journey Expert within ING's Agile organization, you work together with other experts to achieve the team’s mission.

This involves the implementation of the following activities:
Participate in the standard scrum events for the Squad stand up, refinement, review and retrospectives.
Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
Optimize processes in a customer friendly way to maximize customer and business value.
Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
Develop new techniques, new monitoring standards for ING, new products & process and improve current ones.
Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
Your profile

Competencies / Behaviour:
SQL competencies
Previous exposure to Finance Regulatory and/or Liquidity Reporting areas
Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
Ability to manage a very diverse set of stakeholders with very different priorities.
Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks.
Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented.
Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
Focusing on what you’re good at as your role covers a wide area of activities.

Experience:
You have a Bachelor’s or Master’s degree preferably in Economics / Finance / Computer Science / Business Management;
You have at least 3 years of relevant work experience in the financial services industry, preferably as a Business analyst;
Experience, knowledge in Banking is a must.

Languages:
You are fluent in English and French;
Any additional languages will be considered as an asset.

Your working environment
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.