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Business Analyst / Customer Journey Expert
Posted on Dec. 30, 2024
- Luxembourg Findel Airport, Luxembourg
- No Salary information.
- Full Time

- Collaborate with stakeholders to gather and analyze requirements related to the products in scope.
- Truly understand your products, services and customer processes end-to-end and keep this knowledge up to date, in line with external regulations, risk and compliance policies.
- Evaluate the implications of platform changes and variations in processes on existing products, services, and operations, identifying risks and opportunities.
- Perform Risk assessment and get seconde lines approval
- Work closely with Tech to ensure successful solution implementation.
- Prepare functional specifications to guide development teams and ensure alignment with business requirements.
- Using your expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos),
- Strong understanding of financial instruments, lending processes – from origination to deal tracking to accounting to settlement.
- Knowledge in Finance processes and regulatory reporting
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management skills.
- Act as a team player and have a valuable contribution to the collective goals both regarding the concrete deliverables and the teamwork on itself.
- Master’s or bachelor’s degree in finance, Business Administration, Computer Science, or a related field.
- 3+ years of experience as a Business analyst or similar role, in the same domain
- Experience working in Agile/Scrum environments with proficiency in tools like, Azure, Confluence, or similar platforms.
- Fluency in English and in French (verbal and written)
- A collaborative and inclusive work environment.
- Opportunities for professional growth and development.
With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our customers a wide range of solutions through the channel of their choice.
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