Business Improvement Coordinator - Ecu Staff Only

The Communications Centre sits within Growth Engagement and Marketing Directorate and is the University’s central enquiries team that manages all phone and digital inbound and outbound enquiries along with bulk student communications across all ECU campuses. The Communications Centre team’s functional role is the provision of frontline advice/information, driving student growth, omni-channel enquiry management, electronic communications and support services to all ECU students.

The Role

The Business Improvement Coordinator will play a critical part in cultivating a culture of continuous improvement, fostering creative thinking, and enhancing overall operational effectiveness. The successful candidate will be responsible for driving initiatives that enhance both student and staff experiences, supporting acquisition, retention, and growth.

Your responsibilities will include:
Support the development and implementation of initiatives focused on enhancing student and staff experiences.
Contribute to efforts that drive engagement, retention, and growth across the business.
Analyze performance metrics and assess compliance within the business unit to identify areas for improvement. Use insights from this analysis to make actionable recommendations. Work closely with various stakeholders to explore, recommend, and implement business improvement strategies.
Prepare and communicate business improvement proposals to a wide audience effectively.
Effectively communicate to various stakeholders about change implementation
Deliver training programs focused on creative thinking and continuous improvement to enhance the capabilities of Communications Centre staff.

The successful applicant will have the following core competencies:

Tertiary qualifications in a relevant discipline with subsequent experience OR equivalent level of expertise gained from a combination of experience, training or professional accreditation.
Proven experience in business improvement, process analysis, change management and the implementation of best practices.
Strong analytical skills, with the ability to interpret data and make actionable recommendations.
Exceptional communication skills, with the ability to work effectively with diverse stakeholders.
Training or facilitation experience is highly desirable.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Benefits & Remuneration

This full-time, ongoing position attracts remuneration of $92,087 to $99,353 per annum plus 17% superannuation.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities Overview.

Contact

Interested applicants are welcome to contact Althea Aitken, Coordinator, Resources and Training at a.aitken@ecu.edu.au for more information.

How to Apply

To apply please upload:
your resume, including summaries of your prior roles and achievements.
a statement (maximum 2 pages) outlining your suitability for the role demonstrating how you meet the core competencies outlined in the overview.

Closing Date:
Applications close on Wednesday, 27 November at 11.30pm AWST.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

#LI-DNI
#S-DNI