Business Portfolio Manager

Purpose & Core Values

The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.

Position Summary

This role is responsible for the comprehensive monitoring of all existing loans and deposit relationship within the business portfolio. Expert skills in relationship management, communication, compliance, and managing risk within the business portfolio are essential to the role. This role is considered a highly producing individual contributor of the Credit Union.

Core Competencies

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  Core Values:

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Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.

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Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.

o Credible: We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.

o United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

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  Adaptability: Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact/value to the organization and/or team. Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor.
  

Position Competencies

1.
Accountability: Establishes clear expectations for self and others (if applicable) to achieve goals and objectives, establishes clear roles and responsibilities, gives regular feedback, and clearly communicates deadlines and desired results. In addition, holds self accountable for actions and continuously gains feedback for self-improvement.

2. Drive for Results/Improvement : Develops challenging objectives (stretch goals) and accepts personal responsibility or if applicable, holds others accountable for achieving them. Puts priorities on resources, inspires performance and measures outcome. Continues to manage the objectives until result is accomplished. Communicates with others and motivates to achieve results. Demonstrates a strong sense of urgency about achieving goals; high energy, passion, and speed for competitive advantage. Is diligent, sees it through, and gets it done. Gains feedback for self and others after results are accomplished to ensure continuous improvement and celebrates wins

3.
Role Mastery of Essential Duties: Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.

Essential Duties

• Manage existing and potential relationship within the business loan portfolio to ensure risk is regularly identified and mitigated.

• Interview existing business members, structure loans and negotiate terms and conditions.

• Establish and approve debit card limits, credit card limits, overdraft limits and functionality of e-business banking platform for business members.

• Install Remote Deposit Capture for large businesses from initial analysis, approval, system setup, installation at business, training, and ongoing support for the member.

• Review of credit underwriting and risk ratings for consistency to ensure compliance with CCCU's Member Business Loan Policy and NCUA regulations.

• Review of all due diligence documents that support a loan approval to ensure compliance with CCCU's Member Business Loan Policy and NCUA regulations.

• Work collaboratively with accounting on quarterly call reporting requirements to ensure accurate reporting of the business portfolio to the NCUA.

• Regularly call on assigned portfolio members to monitor existing accounts and to promote other CU products and services that may be of benefit to the member.

• Manage the annual review process of gathering financial statements, performing the analysis of financials including business debt service analysis, identify risks, and make recommendations based on analysis.

• Work collaboratively with Member Solutions on recommendations for work out loans and restructures that will minimize losses and protect the assets of the Credit Union.

• Serve as the primary coordinator of SBA financing on behalf of the Credit Union and adhere to all requirements and reporting under the program.

• Complete all Risk Management reporting on behalf of Business Services and present findings at the scheduled Lending Risk Management meetings.

• Compile additional risk management reporting on behalf of Lending as requested by Lending Management.

• Oversee and maintain the assigned business portfolio including monthly financial statement and past due payment reports, portfolio exceptions and report to management recommendations to resolve the exceptions.
  

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Remote Work Eligibility

This position is fully eligible for a Hybrid Work Arrangement

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

High School Diploma – General Studies: Required

Bachelor’s Degree: Preferred

Experience

Two to five years of similar or related experience

Skills & Abilities

Ability to read and interpret business financial statements, calculate business cash flow, and complete debt service analysis.

High level of analytical skills

Excellent negotiation skills

Excellent communication and public relations skills

Ability to maintain professional and effective work relationships with other team members

Demonstrated effective member relation skills (friendliness, tact and diplomacy)

Ability to work independently or as a team

Understanding of State and Federal lending regulations

Multi task orientated while demonstrating a high level of flexibility

Ability to plan, organize and monitor activities to priorities

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Must be able to remain calm and professional at all times, understanding that members may express emotional frustration when the credit union cannot meet their specific requests.

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.