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Business Retention Associate
Posted on Dec. 3, 2024
- Wellington City, New Zealand
- No Salary information.
- Part Time
Are you ready to support MAS's mission of delivering seamless Member experiences?
We're seeking expressions of interest for the Business Retention Associate role to join our General Insurance Business Facilitation Team in Wellington. This is a 12-month backfill secondment position, operating on reduced hours of 22.5 hours per week.
As a key team member, you'll play a vital role in delivering exceptional service to Members, ensuring seamless policy administration, and contributing to business retention efforts.
If you're ready to take on this exciting opportunity, we'd love to hear from you!
In this role, you'll:
- Manage general inquiries, policy administration, and renewals with precision and professionalism.
- Support Members with retention and credit management, including issuing statements, processing refunds, and resolving financial queries.
- Collaborate with internal teams to exceed Member expectations and support process improvement initiatives.
If you're ready to bring your administrative expertise, strong problem-solving abilities, and Member-focused approach to MAS, we'd love to hear from you!
We are also open to considering a split role opportunity, allowing you to retain your full-time hours, provided it works well for you, the business, and our Members.
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