Business Systems Analyst

Business Systems Analyst

Job Summary

The Business Systems Analyst will work independently or with team of developer(s)/technology professionals to solve complex business problems. You will also analyze change requests/defects and help validate the applications within the work streams, as well as support the collaboration with boundary systems

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Charlotte, NC.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Key Responsibilities

• Understands business strategy and objectives by studying the business function, gathering information, and evaluating output requirements and formats. Elicits and documents functional requirements and test strategies for technical solutions to meet business needs.

• Possesses advanced level understanding of BA, QA/QC professional standards, business processes, workflows, methodologies and leading practices.

• Directs and monitors BA and QA/QC activities to ensure the traceability and optimum coverage of business requirements by defined test plans, test cases and test scripts.

• Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed function requirements.

• Establishes the estimation of requirements documentation and testing efforts for various projects and initiatives.

• Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and project management with regular updates on deliverable timeline and project status.

• Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs. Manages the Product Backlog for a product, working with the Technical Delivery Manager to prioritize requirements, define and manage scope and sprints for a project

• Works with Technical Delivery Manager and end users to plan and execute User Acceptance testing.

Qualifications

• 6+ years of business analysis experience with strong knowledge of Salesforce primarily in Sales, Service Cloud & FSL

• Salesforce certification (Admin, Platform Dev, Sales Cloud, Service Cloud) is a plus

• Understanding of Media & Entertainment Industry is a plus

• Knowledge of Agile Methodology

• Experience with Salesforce workflows, process builder, approval workflows
• Experience with Salesforce Standard and Custom objects, fields, field validation rules

• Experience writing and executing SOQL queries, test scripts and test cases

• Good understanding of integrations methodologies and postman/ Soap UI setups

• Proficient understanding of testing methodologies and how they're applied

• Strong communication, technical and virtual collaboration skills

• Experience in dealing with multiple projects and cross-functional teams and ability to coordinate across teams in a large matrix organization environment

• Strong relationship building and consulting skills. Fosters a climate conducive to establishing positive working relationships with clients and cross functional team members

Education and experience:

• Technology Related degree or equivalent work experience

Benefits:

Applications will be accepted until 9/30/2025.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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