Business Systems Analyst, Learning Management

---

Apply to 500+ LinkedIn Jobs Automatically

---

People & Talent

Helsinki, Finland

Full-time

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Based in Finland, we are looking for a Business Systems Analyst, Learning Management who will help build and maintain our new LMS and L&D tech ecosystem in order to execute our learning strategy in a fast-paced environment. This role will drive continuous improvement opportunities in order to optimize & enhance agent learning programs, to ultimately ensure our global network of thousands of support agents are set up to successfully deliver on support experiences.

What you’ll be doing
Help oversee the Lead day-to-day operations and maintenance of the LMS (Cornerstone), including assigning and monitoring security permissions for LMS Administrators, and resolving trouble tickets. by collaborating with a team of learning and development professionals.
Collaborate with a team of passionate LMS Administrators who are focused on executing daily deployment, reporting, and user maintenance responsibilities.
Develop and maintain standardized documentation and SLAs on LMS operational processes and procedures to ensure a comprehensive LMS governance model.
Communicate to stakeholders the status and project progress of all work related to training content management.
Deliver functional and technical support for other LMS users and content creators. Utilize data to make informed recommendations on enhancements, while also providing analysis and reporting to stakeholders on learner performance and training effectiveness.
Perform user-acceptance testing within LMS when new programs are developed. Create job aids and other support documents to support launch of new programs..
Make recommendations for future improvements to content management, workflow processes, and user experience.
Our humble expectations
You are passionate about learning software and administration
You have 4+ years experience in LMS administration that includes creating learning paths, certifications and badging programs, ideally with multiple LMS systems
You have 3+ years experience leading highly creative learning teams
You are collaborative and know how to develop strong productive relationships both internally and with our external partners
You know how to present complex information in a clear and concise manner with strong written, verbal, and visual communication skills
You are highly analytical and data driven in your decision making process. You are comfortable pulling data from various sources, reading and analyzing data, doing analysis in excel or google sheets, and partnering with analytics partners for more complex analyses
You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills
You have an owner mentality: you're focused on quality, output driven, proactive, and always pushing yourself to do better
You can think strategically and recommend solutions to complex problems while also executing many projects and priorities day-to-day
Experience working with Salesforce, Asana, Lessonly, Articulate, Tableau
You question the why behind your objectives, and surface areas of strategic misalignment
You own a project / within your team; you set strategy and build an execution plan to achieve your objective with minimal oversight / guidance from your Manager
You find the right balance of data and common sense to problem solve, and think creatively when we have incomplete information
Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

TeamOur cultureOur vision
We’re all about people experience

Our people mean the world to us.

We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.

People & Talent at Wolt
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
The delivery of (almost) everything

In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.

We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.

Our story
Team
We’re all about people experience

Our people mean the world to us.

We want everyone to have the best possible experience while working at Wolt – from their recruitment and onboarding right the way through the different stages of their career.

People & Talent at Wolt
Our culture
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
Our vision
The delivery of (almost) everything

In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.

We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.

Our story