Cafe Assistant

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The Tram Cafe are currently recruiting a Café Assistant on a full time basis in our store located in St Patricks Park, Bride Street, Dublin 8.

The Café Assistant is responsible for supporting the day-to-day operations of the café, delivering outstanding customer service, maintaining cleanliness, and ensuring a welcoming environment for our guests.

Customer Service:

• Providing exceptional service by greeting customers with a friendly attitude.

• Efficiently handling customer orders and complaints, ensuring they are processed accurately and in a timely manner.

• Ensuring clear knowledge of all menu items, including allergens, pricing and promotions to assist with customers questions and queries.

• Using upselling techniques to increase sales opportunities by recommending additional items.

POS System Operation:

• Accurately handling cash and card transactions using the point of sale (POS) system.

• Balancing the till at the end of each shift by counting the cash.

Food and Beverage Preparation:

• Assisting in the preparation and presentation of food and beverages according to the café’s standards.

• Ensuring proper food labelling and storage of food items.

• Adhering strictly to Health & Safety procedures, including HACCP guidelines, to ensure a safe working environment and compliance with food safety regulations.

• Responsible for ensuring that all temperature checks are completed as required each day.

Cleaning and Maintenance:

• Keeping inside and outside work surfaces, customer tables, seating areas, customer and staff toilets clean and organized throughout the day

• Carrying out deep cleaning tasks for all café equipment and areas, including dishwashers, Merrychef, ice cream machine, bins, fridges, coffee machines, and bathrooms, ensuring all are kept maintained.

• Reporting any faults or issues of equipment to supervisor/manager

• Carrying out daily opening and closing shift responsibilities as per the scheduled roster.

Ordering & Stock Control:

• Responsible for internal kitchen ordering.

• Rotating and organising the stock on site.

Compliance:

• Complying with all company procedures and policies as outlined in the company handbook.

Additional Responsibilities:

• Any other tasks or duties reasonably requested by the Manager.

The Ideal Candidate-

• Previous experience in the hospitality sector is an advantage.
• Barista experience is mandatory.

· Excellent communication and interpersonal skills.

· Ability to work effectively in a team and handle a fast-paced environment.

· Attention to detail and willingness to learn new tasks.

· Ability to work as part of a team

· Ability to handle cash transactions and using a POS system.

· Flexibility to work varying shifts, including weekends and holidays.

Hold a valid permit to work in Ireland.

Job Type: Full-time

Pay: €13.50 per hour

Application question(s):

• Are you fully flexible to work Monday-Sunday

(35-40 hours per week) with no restrictions?

Work authorisation:

• Ireland (required)

Work Location: In person