Cafe Assistant

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The Tram Cafe are currently recruiting a Café Assistant on a Full Time contract in our cafe located in Griffith Park, Dublin 9.

The Café Assistant is responsible for supporting the day-to-day operations of the café, delivering outstanding customer service, maintaining cleanliness, and ensuring a welcoming environment for our guests.

Customer Service:

• Providing exceptional service by greeting customers with a friendly attitude.
• Efficiently handling customer orders and complaints, ensuring they are processed accurately and in a timely manner.
• Ensuring clear knowledge of all menu items, including allergens, pricing and promotions to assist with customers questions and queries.
• Using upselling techniques to increase sales opportunities by recommending additional items.

POS System Operation:

• Accurately handling cash and card transactions using the point of sale (POS) system.
• Balancing the till at the end of each shift by counting the cash.

Food and Beverage Preparation:

• Assisting in the preparation and presentation of food and beverages according to the café’s standards.
• Ensuring proper food labelling and storage of food items.
• Adhering strictly to Health & Safety procedures, including HACCP guidelines, to ensure a safe working environment and compliance with food safety regulations.
• Responsible for ensuring that all temperature checks are completed as required each day.

Cleaning and Maintenance:

• Keeping inside and outside work surfaces, customer tables, seating areas, customer and staff toilets clean and organized throughout the day
• Carrying out deep cleaning tasks for all café equipment and areas, including dishwashers, Merrychef, ice cream machine, bins, fridges, coffee machines, and bathrooms, ensuring all are kept maintained.
• Reporting any faults or issues of equipment to supervisor/manager
• Carrying out daily opening and closing shift responsibilities as per the scheduled roster.

Ordering & Stock Control:

• Responsible for internal kitchen ordering.
• Rotating and organising the stock on site.

Compliance:

• Complying with all company procedures and policies as outlined in the company handbook.

Additional Responsibilities:

• Any other tasks or duties reasonably requested by the Manager.

The Ideal Candidate-

• Previous experience in the hospitality sector is an advantage.
• Barista experience is mandatory.

· Excellent communication and interpersonal skills.

· Ability to work effectively in a team and handle a fast-paced environment.

· Attention to detail and willingness to learn new tasks.

· Ability to work as part of a team

· Ability to handle cash transactions and using a POS system.

· Flexibility to work varying shifts, including weekends and holidays.

Hold a valid permit to work in Ireland.

Job Types: Full-time, Contract, Permanent

Pay: €14.15 per hour

Application question(s):

• This role requires full flexibility. Do you have any restrictions to the working week?
• Do you have a PPSN?
• Do you have a EU Citizenship or visa, if visa, which type?
• What is your current notice period and do you have any holidays coming up?

Work authorisation:

• Ireland (required)

Work Location: In person