Cafe & Restaurant Manager

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About Crumbl Patisserie and Cafe

Crumbl is a premium multi-cuisine dining destination in Neemrana, Rajasthan, offering an extensive menu that includes handcrafted pizzas, burgers, sandwiches, pasta, bakery products, customized celebration cakes, Indian sweets, traditional snacks, South Indian specialties, Chinese cuisine, beverages, and mocktails.

We are committed to delivering exceptional food, outstanding hospitality, and memorable customer experiences. We are looking for an experienced and dynamic Café & Restaurant Manager to lead our operations, build high-performing teams, and drive business growth.

Job Summary

The Cafe & Restaurant Manager will be responsible for overseeing all aspects of restaurant operations, ensuring excellent customer service, maintaining food quality and hygiene standards, managing staff, controlling costs, increasing sales, and ensuring smooth coordination between the kitchen, bakery, and service teams.

The ideal candidate should have strong leadership skills, operational expertise, financial acumen, and experience managing high-volume multi-cuisine restaurants or cafés.

Key ResponsibilitiesRestaurant Operations

• Manage daily restaurant and café operations.
• Ensure smooth opening and closing procedures.
• Monitor dining service to ensure a premium guest experience.
• Supervise dine-in, takeaway, and delivery operations.
• Ensure efficient coordination between kitchen, bakery, and service teams.
• Maintain service quality during peak hours.
• Implement and monitor Standard Operating Procedures (SOPs).

Team Leadership & Staff Management

• Recruit, train, and supervise restaurant staff.
• Manage chefs, bakers, service staff, cashiers, and housekeeping personnel.
• Prepare duty rosters and shift schedules.
• Conduct regular staff meetings and performance reviews.
• Foster a positive, disciplined, and customer-focused work environment.
• Handle employee grievances and ensure compliance with company policies.

Customer Experience

• Deliver exceptional customer service.
• Resolve customer complaints promptly and professionally.
• Build strong relationships with repeat customers.
• Ensure every guest receives a welcoming and memorable dining experience.
• Monitor online reviews and customer feedback to drive continuous improvement.

Food Quality & Kitchen Coordination

• Ensure consistency in food taste, presentation, and quality across all menu categories.
• Coordinate with kitchen and bakery teams to maintain quality and timely service.
• Ensure adherence to standardized recipes and portion control.

Inventory & Procurement

• Monitor stock levels of food ingredients, bakery supplies, beverages, packaging materials, and consumables.
• Coordinate with vendors and suppliers.
• Place purchase orders based on demand forecasts.
• Minimize food wastage and spoilage.
• Conduct daily, weekly, and monthly stock audits.
• Ensure proper inventory storage and FIFO practices.

Financial & Business Management

• Monitor daily sales and revenue.
• Control food costs, labor costs, and operational expenses.
• Analyze sales trends and identify growth opportunities.
• Prepare daily sales reports and monthly business performance reports.
• Ensure accurate billing and cash reconciliation.
• Achieve monthly revenue and profitability targets.

Hygiene & Food Safety

• Ensure strict compliance with FSSAI guidelines and food safety regulations.
• Maintain cleanliness of dining areas, kitchen, bakery, storage, and washrooms.
• Conduct regular hygiene inspections.
• Ensure staff follow food handling and personal hygiene standards.
• Coordinate pest control and preventive maintenance activities.

Bakery & Customized Cake Operations

• Coordinate with the bakery team for custom cake orders.
• Ensure timely execution of customized cake requests.
• Maintain quality and presentation standards for cakes and desserts.
• Manage order scheduling and customer communication for special occasions.

Sales & Marketing

• Plan promotional campaigns and seasonal offers.
• Increase dine-in, takeaway, and delivery sales.
• Coordinate with marketing teams for social media promotions.
• Introduce new menu items based on customer preferences.
• Develop customer loyalty initiatives and corporate tie-ups.

Vendor & Supplier Management

• Build and maintain relationships with vendors.
• Negotiate pricing and purchase agreements.
• Ensure timely procurement of quality raw materials.
• Verify invoices and purchase records.

Reporting

Prepare and maintain:

• Daily Sales Reports
• Food Cost Reports
• Inventory Reports
• Staff Attendance Reports
• Customer Feedback Reports
• Cash Reconciliation Reports
• Monthly Profit & Loss Reports
• Vendor Purchase Reports
• Wastage Reports

Required Qualifications

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field is preferred.
• Minimum 2 years of experience managing a café, restaurant, bakery, or multi-cuisine food outlet.
• Experience in managing both front-of-house and back-of-house operations.
• Strong knowledge of food safety standards and restaurant operations.

Required SkillsLeadership

• Team management
• Staff training and coaching
• Conflict resolution
• Decision-making

Operations

• Restaurant operations
• Multi-cuisine management
• Bakery operations
• Inventory control
• Vendor management
• Cost control

Customer Service

• Guest relationship management
• Complaint resolution
• Service excellence

Financial

• Budgeting
• Cash handling
• Sales reporting
• Food cost analysis
• Profitability management

Technical

• Restaurant POS systems
• Billing software
• Microsoft Excel
• Microsoft Office

Work Schedule

• Full-time
• 6 days a week
• Rotational shifts
• Weekend and holiday availability required
• 9–10 hour shift

Compensation & Benefits

• Competitive salary based on experience
• Performance-based incentives
• Annual performance appraisal
• Paid leave

Pay: ₹30,000.00 - ₹50,000.00 per month

Application Question(s):

• How many years of experience do you have managing a cafe or restaurant?
• Have you managed a multi-cuisine restaurant?
• Have you managed a team of 15 or more employees?
• Have you managed inventory, procurement, and vendor relationships?
• Are you willing to relocate to or work in Neemrana, Rajasthan?

Work Location: In person