Call Center / Ophthalmic Medical Practice

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Job description

Call Center Ophthalmic Medical Practice

TRES VISION Group is a comprehensive medical and surgical eye practice specializing in the diagnosis and treatment of vision disorders. We provide the highest quality of eye care for cataracts, glaucoma, diabetic retinopathy, corneal conditions, macular degeneration and dry eyes. We achieve this through our patient-centric practice philosophy, our compassionate staff, skilled medical team, and incorporation of the latest state-of-the art advances in eye care.

We realize that each patient who walks through our doors is trusting us with their most precious gift – the gift of sight. Our team of medical experts work together in a cooperative care model that enhances our patients’ outcomes and experiences.

Our mission at TRES VISION is to fix our patient’s eyes and in the process help them ‘fix their eyes’ on what really matters most.

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The Call Center Representative is responsible for handling inbound and outbound calls and providing excellent customer service.

Primary Responsibilities

· Greet patients with a smile in your voice and treat them with respect

· Answer phone calls and respond to patient inquiries promptly and professionally

· Schedule appointments while collecting all pertinent information from patient and enter into computer

· Add chart notes to patient records for all requests and communications

· Route inbound calls to appropriate departments

· Call and reschedule patients that no-show and fill open slots

· Document patient requests and send to appropriate team members

· Complete call reports as necessary

· Potential cross training for check-in and check-out at front desk

· Communicate and coordinate with other departments as needed

· Other duties as assigned

Other Skills and Abilities

· The use of kindness, empathy and patience when dealing with our patients

· Attention to detail

· Ability to multi-task

· Ability to work as a team member

· Cooperates and effectively communicates with all staff members about patient matters

Customer Service

· Excellent customer service skills are essential

· Effectively assist others with courtesy, tact, friendliness, enthusiasm, compassion, and a caring and helpful nature

Attendance Standards

· Punctuality is essential! Consistent, dependable attendance is expected.

Flexibility

• Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative

Ethical Responsibilities

• Follows code of conduct / ethics of our profession and our practice

Pay

Starting at $15 an hour (Rate Based on Experience)

Job Type: Full-time

Salary: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Melbourne, FL 32935: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person