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Call Center Representative
Posted on Nov. 26, 2024
- St. Louis, United States of America
- 44000.0 - 46000.0 USD (yearly)
- Full Time
As a Call Center Representative, you will be the first point of contact for our customers. Your primary role will be to provide support, answer inquiries, resolve issues, and ensure a positive customer experience. If you have excellent communication skills and enjoy helping others, we want to hear from you!
Key Responsibilities:
- Handle inbound and outbound calls while providing accurate information and assistance to customers.
- Effectively resolve customer inquiries and complaints in a timely and professional manner.
- Document and follow up on customer interactions in our CRM system.
- Identify customer needs and recommend appropriate products or services.
- Maintain a thorough understanding of our products and services to provide informed solutions.
- Work collaboratively with team members and other departments to enhance customer satisfaction.
- Meet or exceed performance metrics and targets related to call handling and customer satisfaction.
- High school diploma or equivalent; additional education or certifications in customer service or related field is a plus.
- Previous experience in a call center or customer service role preferred, but not required.
- Excellent verbal communication skills with a friendly and professional tone.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work well under pressure and handle high call volumes.
- Proficiency in using customer service software and Microsoft Office Suite.
- Flexible availability, including evenings, weekends, and holidays as needed.
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