Call Center Representative (Milford, Oh)

This will be onsite at our Milford location

At RDI, we believe in winning smart by providing customized and highly strategic solutions. We believe in teamwork, which is why our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: Winning.

So, we need you to win. Do you have a passion for helping people? Do you know the value of outstanding technical support service? Are you looking for an employer that offers stable employment, promotes from within and provides a competitive benefit package? Then working as a Customer Support Representative/Call Center Agent may be for you!

Currently, we are seeking #ThoseWhoHustle for one of our clients in the home services industry. As a Customer Support Representative/Call Center Agent, you will be completing outbound and inbound calls to assist in sales support for our clients.

Responsibilities

• Manage inbound and outbound sales support calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Here’s what you already have to be a successful Customer Service Representative

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school Diploma or equivalent

What’s in it for you? Perks. Lots of them.

• Comfort is key, and we offer a Business Casual dress code.
• Everyone needs a break. At RDI you can earn up to 2 weeks of vacation!
• We got you covered: Health, Dental, and Vision insurance for all full time employees.
• ELL Well Culture. Earn Well. Learn Well. Live Well. Dream Well.
• Growth Opportunities. Our goal is to give you opportunities to grow and advance through RDI. We want you to be our next manager. We will train you in proper skills, communication skills, and help you learn to give customers the best experience in the industry.
• RDI Give Back Program supporting 20+ charities through volunteer efforts and donations
• Working for an organization who has been recognized as OH Best Places to Work (2019), Business of the Year (2018); Spirit of the ADA Award (2017), and many more!
• Fitness Club. ELLWell Lounges. Weekly and Monthly ELLWell Events and Celebrations (National Donut Day, anyone?)
• 2020 American Heart Association Workplace Health Silver Level Award
• 2020 Adopt A Class New Adopter Award
• Best Workplaces in Ohio 2019
• Globe Award – Customer Service Department of the Year 2019
• 2019 Big Brothers Big Sisters of Greater Cincinnati Community Partner Award
• 2019 American Heart Association Workplace Health Gold Level Award
• 2017 Milford Chamber of Commerce – J. Patrick Toomey Award
• 2015 NICE/IEX Business Impact Award
• 2014 W3 Gold Award: Mobile Applications – Social Gaming

Job Type: Full-time

Pay: $16.14 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person