Call Center- Retention Specialist

We at Coforge are hiring Call Center Agents with the below skillset:

• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills
• Ability to follow tactical call flows to optimize the customer experience.

Job Type: Full-time

Pay: Up to $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Sales: 1 year (Preferred)
• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Charleston, WV (Required)

Work Location: In person